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About the role
Key responsibilities & impact- Accurately enter and update data in the client's internal application
- Review and extract information from Microsoft Dynamics CRM, Excel spreadsheets, and internal Order Management Systems (OMS)
- Process assigned requests and tickets following established workflows and procedures
- Update ticket statuses and transfer requests to the next process stage
- Consult internal knowledge bases, reference guides, and process documentation
- Verify data accuracy, completeness, and consistency before submitting work
- Identify missing, incorrect, or inconsistent information and escalate issues when necessary
- Maintain productivity and quality standards during repetitive, high-volume data entry tasks
- Follow operational guidelines and meet assigned deadlines
Requirements
What you’ll need- English proficiency at B2 level or higher (Must)
- Previous experience in data entry, data processing, administrative support, or similar operational roles (Must)
- Strong attention to detail and data accuracy (Must)
- Proficiency in Microsoft Excel, including data management, navigation, and basic spreadsheet functions
- Ability to follow structured procedures and detailed process documentation
- Strong organizational skills and ability to manage multiple requests efficiently
- Comfortable performing repetitive tasks while maintaining consistent quality and productivity
- Ability to work independently in a remote environment
- Availability to work full-time for a 3-month project (Must)
- Based in LATAM (Must)
- Experience working with CRM platforms, ticketing systems, or order management applications
- Microsoft Dynamics CRM experience (Nice to have)
- Experience working with high-volume data entry or transaction processing environments (Nice to have)
Benefits
Comp & perks- Work from anywhere with true flexibility and freedom
- Earn in USD with compensation that matches your expertise
- Dedicated paid time off
- Fully covered international certifications
- Access coworking spaces worldwide
- English development opportunities
- International team activities
- Personalized gifts and welcome kit
- Referral program with earning opportunity
