Growth Operations Engineer

Peerspace

. Scale and optimize Peerspace's operational infrastructure through systematic innovation and growth hacking .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and implementing scalable operational solutions, with a strong focus on automation and data-driven decision-making. Proficient in SQL, modern programming languages, and customer support platforms to enhance operational efficiency and customer experience.

Highest-signal resume keywords

SQL ProficiencyPython ProgrammingAPI IntegrationsCustomer Support PlatformsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonJavaScriptAPI IntegrationsWebhook ImplementationsData AnalysisData VisualizationAutomationTechnical OperationsSaaS Architecture

Soft Skills

Analytical SkillsCommunication SkillsCollaboration

Tools & Technologies

IntercomMixMaxZapierOutreachCustomer Support Platforms

Industry Keywords

Operational InfrastructureCustomer OperationsTrust and SafetyAutomated WorkflowsPredictive Analytics

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Scale and optimize Peerspace's operational infrastructure through systematic innovation and growth hacking
Architect and implement scalable solutions transforming customer operations, trust and safety, and sales workflows into efficient automated systems
Identify operational bottlenecks and design data-driven solutions
Design, implement, and maintain integrations between key operational systems and product infrastructure
Create automated workflows that improve efficiency and data accuracy across platforms
Develop and optimize internal tools for customer support and trust & safety teams, including case management, automated responses, and support analytics
Architect and implement AI-powered customer support solutions, including automated response systems, intelligent ticket routing, and predictive analytics
Create and maintain dashboards and reporting systems providing real-time insights into customer support metrics, team performance, and system health
Collaborate with product, engineering, operations, customer success, and trust & safety teams
Continuously evaluate and improve support workflows through technical automation and process optimization

Requirements

What you’ll need

Strong programming experience with proficiency in SQL and at least one modern programming language (Python, JavaScript, etc.)
Experience with API integrations and webhook implementations
Hands-on experience with customer support platforms (Intercom preferred), CRM systems, and ancillary software (MixMax, Zapier, Outreach, etc.)
Understanding of modern SaaS architecture and integration patterns
Familiarity with AI platforms and their practical applications in customer support contexts
3+ years of experience in technical operations, customer operations, or similar roles where you've built or maintained support systems at scale
Strong analytical skills with experience in data analysis and visualization tools
Ability to translate complex operational problems into technical solutions
Excellent written and verbal communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders
Deep understanding of customer support operations and how technology can enhance the customer experience

Benefits

Comp & perks

Equity compensation
100% employee coverage of medical, dental and vision insurance
Discount on all Peerspace bookings
Laptop, high res display, and stipend to setup home office
Monthly cell phone and internet credit
Annual In person all company offsite and team-building events (in Peerspace locations, of course)
Wellness Days observed company wide