B2B Customer Care Associate

Pella Windows & Doors of North Carolina and Southwest Virginia

. Respond to customer inquiries by telephone for 90–100% of the workday .

Posted 11/9/2026full-timePella • Iowa • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while effectively responding to customer inquiries and maintaining professionalism. Proficient in problem-solving and collaboration to ensure customer satisfaction and accurate record-keeping.

Highest-signal resume keywords

Customer Service ExperienceProficiency In ExcelProficiency In WordProficiency In OutlookStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-Solving SkillsTyping ProficiencyRecord KeepingTechnical CommunicationCustomer Interaction

Soft Skills

ProfessionalismMentoringCollaboration

Industry Keywords

Customer InquiriesTobacco-Free Workplace ComplianceEmployment Authorization VerificationForm I-9E-Verify

About the role

Key responsibilities & impact

Respond to customer inquiries by telephone for 90–100% of the workday
Respond to customer needs via telephone or written communication
Acquire and maintain a comprehensive understanding of all products and relevant procedures
Communicate effectively and accurately with consumers regarding technical matters
Analyze information and apply problem-solving skills to ensure customer needs are met
Maintain professionalism during customer interactions
Maintain detailed and accurate records of all transactions
Assist in training and mentoring new personnel
Participate in customer interactions throughout the shift, addressing service and product inquiries
Collaborate with the team on issue resolution, knowledge sharing, and customer results

Requirements

What you’ll need

A minimum of one year of relevant experience or training, or an equivalent combination of education and experience is preferred
Proficiency in Excel, Word, and Outlook
Ability to efficiently type while utilizing computer and phone systems concurrently
Strong verbal and written communication skills
Ability to sit, converse, and listen routinely
Ability to occasionally stand, walk, handle objects, reach, climb, balance, stoop, kneel, crouch, or crawl
Ability to occasionally lift and/or move up to 25 pounds
Close vision, color vision, and ability to adjust focus
Must comply with tobacco-free workplace requirements
Employment authorization verification through Form I-9, E-Verify, SSA, and, if necessary, DHS

Benefits

Comp & perks

Full-time employment
Remote/hybrid work available after performance metrics are met
Starting hourly wage of $15.75, paid weekly
Medical and dental insurance coverage commencing on the first day of the month following the hire date
Flexible spending and health savings account options
Paid holidays and vacation time
Annual Incentive Plan
401(k) Profit Sharing
Year-round workload stability
Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement through ongoing personal and professional growth
Comprehensive benefits package