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Centralized Service Coordinator
Pella Windows & Doors of North Carolina and Southwest Virginia. Provide courteous, timely, and professional support to customers and local service teams via phone, email, and text in a contact center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by providing timely and professional support while effectively troubleshooting issues and managing multiple systems. Proficient in communication, documentation, and maintaining confidentiality in a fast-paced contact center environment.
Highest-signal resume keywords
Customer Service ExcellenceProblem-Solving SkillsProficiency in Microsoft OfficeEffective MultitaskingExcellent Verbal and Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingDocumentationTyping SkillsNavigating Multiple SystemsScheduling Appointments
Soft Skills
ProfessionalismAdaptabilityAttention to DetailIndependenceInterpersonal Skills
Tools & Technologies
Web-Based PlatformsInternal Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Contact Center EnvironmentCustomer SupportService AppointmentsConfidentialityStandard Procedures
About the role
Key responsibilities & impact- Provide courteous, timely, and professional support to customers and local service teams via phone, email, and text in a contact center environment
- Troubleshoot issues, provide quotes, and schedule virtual or in-person service appointments
- Accurately document and process customer concerns using internal systems, tools, and standard work
- Develop working knowledge of company products and services
- Follow standard procedures and policies while communicating clearly and accurately
- Escalate complex issues to the appropriate local management team
- Maintain confidentiality and handle personal information appropriately
- Stay current on program updates, systems, and processes through ongoing training and team meetings
- Adhere to attendance and scheduling expectations
- Perform other duties as assigned
Requirements
What you’ll need- Ability to multitask effectively while listening to customers, taking notes, and navigating multiple systems simultaneously
- Strong problem-solving skills and attention to detail
- Ability to work independently in a fast-paced environment
- Professionalism and adaptability
- Commitment to delivering excellent customer service
- Proficiency with Microsoft Office applications and web-based platforms
- Ability to navigate multiple systems while typing and comprehending information simultaneously
- Proficient typing skills
- Excellent verbal and written communication skills in English
- Ability to read, interpret, and explain troubleshooting documents and warranty information
- Appropriate tone and etiquette when interacting with customers, coworkers, and local service teams via phone, email, and text
- High school diploma or GED required
Benefits
Comp & perks- Annual raises based on individual and company performance
- Advancement opportunities
- Hybrid work options may be available upon demonstrated proficiency
- Potential overtime based on business needs