Collections Coordinator

Pella Windows & Doors of North Carolina and Southwest Virginia

. Manage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline .

Posted 9/24/2026full-timeGeneva • Illinois • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, collections strategies, and financial record maintenance, with a strong understanding of construction industry lien practices and state regulations. Proficient in utilizing Microsoft Office applications and ERP systems to enhance cash flow and customer relations.

Highest-signal resume keywords

Collections ExperienceAccount ReconciliationConstruction Industry KnowledgeMicrosoft Office ProficiencyNACM Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCollection StrategiesFinancial Record MaintenanceData AnalysisProblem-SolvingLien PracticesPayment ArrangementsBilling Discrepancy ResolutionCash Flow ManagementDays Sales Outstanding (DSO) Improvement

Soft Skills

Excellent Communication SkillsCustomer Service MindsetAttention to DetailOrganizational SkillsRelationship Building

Tools & Technologies

ERP SystemsOracleGreat PlainsMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

NACM CertificationCredit Management Program Certification

Industry Keywords

ConstructionDelinquency ManagementCredit ExposureBad Debt RiskState RegulationsPayment DocumentationCash ApplicationsAccount Activity Monitoring

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline
Utilize effective collection strategies to reduce past-due balances and support company cash flow objectives
Partner with internal teams to meet and improve Days Sales Outstanding (DSO) goals
Evaluate account activity and credit exposure to help minimize bad debt risk
Collaborate with customers to establish and manage payment arrangements when needed
Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies
Conduct account reconciliations and maintain accurate financial records
Lead weekly delinquency review meetings and recommend collection strategies
Monitor lien timelines and coordinate required notices in accordance with state-specific requirements
Prepare lien waivers, letters of direction, satisfaction requests, and other payment-related documentation
Work closely with cash applications teams to ensure customer payments are accurately posted
Maintain thorough documentation of account activity, collection efforts, and follow-up actions
Communicate professionally with customers, sales teams, leadership, and cross-functional partners to drive issue resolution

Requirements

What you’ll need

2+ years of collections experience
Experience working within a distributor, dealer, or construction-related environment
Strong understanding of collection principles, account reconciliation, and customer account management
Knowledge of construction industry lien practices and applicable state regulations
Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint
Excellent written and verbal communication skills
Strong customer service mindset with the ability to navigate difficult conversations professionally
Demonstrated ability to prioritize multiple responsibilities and meet deadlines
Certification through NACM or another recognized credit management program preferred
Associate degree in Accounting, Finance, Business, or a related field preferred
Experience with ERP or accounting systems such as Oracle or Great Plains preferred
Strong analytical and problem-solving abilities
Exceptional attention to detail and organizational skills
Ability to build trust and maintain positive relationships with customers and colleagues
Self-motivated and proactive approach to work
Ability to investigate issues, resolve conflicts, and drive outcomes that balance customer needs with business objectives
Strong financial aptitude and comfort working with data, spreadsheets, and accounting information

Benefits

Comp & perks

Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement through personal and professional development
Diverse perspectives and creative thinking encouraged