Project Coordinator – Customer Orders

Pella Windows & Doors of North Carolina and Southwest Virginia

. Maintain external and internal customer contact .

Posted 10/7/2026full-timeGeneva • Illinois • United StatesJuniorMid-Level💰 $29 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in Microsoft Office Suite, with the ability to manage orders, coordinate deliveries, and facilitate continuous improvement activities. Familiarity with construction terminology and Pella proprietary software is advantageous.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementMicrosoft Office ProficiencyPella Proprietary Software ProficiencyBasic Business Mathematics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementBasic Business MathematicsSales Process InterpretationProduct Specification Understanding

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationPhone EtiquetteEmail Etiquette

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointPQMPOETSOMS

Certifications & Qualifications

High School DiplomaGEDAA DegreeTechnical Degree

Industry Keywords

Construction ApplicationsWindow ApplicationsDoor ApplicationsInstallation PermitsLead Safe Install

About the role

Key responsibilities & impact

Maintain external and internal customer contact
Review and book orders from the sales team
Purchase product from vendors and corporate manufacturing facilities
Record key dates and activities related to orders
Schedule and release completed product
Schedule Value Add and Pre-finish
Coordinate delivery of customer orders
Collect customer payments following installation or delivery as needed
Manage recovery processes for shortages and damaged product
Order parts and/or schedule service appointments
Process factory credits to Pella Corporation and follow up on pending or denied credits
Serve as a resource for PQM/ADM and product offering questions
Assist with physical inventory and resolve inventory discrepancies
Promote and facilitate continuous improvement activities
Coordinate and manage installation permits
Collect and verify Lead Safe Install paperwork when applicable
Schedule installation and installation recovery appointments
Approve and process payments for subcontracted installation companies

Requirements

What you’ll need

High School Diploma or GED required
AA or Technical degree preferred
0–2 years of customer service or general business experience preferred
Prior knowledge of general construction applications and terminology and/or window and door applications or components desirable but not required
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
Expected to develop proficiency in Pella proprietary software (PQM, POETS, OMS, etc.)
Excellent verbal and written English language skills required
Ability to read, interpret, understand, and explain sales processes, product specifications, or warranty manuals
Excellent phone and email etiquette
Ability to perform basic business mathematics, including proportions, percentages, area, length, width, height, and depth
Ability to occasionally lift and/or move up to 10 pounds
Relocation is not offered

Benefits

Comp & perks

Medical, dental, and vision
Health savings and flex spending plans
Employee Assistance Program
Company paid life insurance
Company paid short/long term insurance
401k plus company match
9 paid holidays
Paid vacation and sick days
Tuition reimbursement
Professional development
Hybrid schedule: in-office three days and remote two days after training