Senior Full-Stack Software Developer

Pella Windows & Doors of North Carolina and Southwest Virginia

. Design and build full-stack solutions that reduce handle time, automate routine work, and improve the customer and agent experience in the Customer Engagement Center .

Posted 10/20/2026full-timePella • Iowa • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in full-stack development, particularly in building scalable GraphQL and REST APIs, and designing LLM-based applications. Proven ability to mentor developers and collaborate with stakeholders to deliver effective solutions in customer engagement environments.

Highest-signal resume keywords

JavaScript/TypeScript ProficiencyNode.js DevelopmentGraphQL API DesignLLM-Based Application DevelopmentDocker Containerization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptTypeScriptNode.jsGraphQLREST APIsLLM APIsMS SQLPostgreSQLOracle DBDocker

Soft Skills

LeadershipMentoringCollaborationCommunication

Tools & Technologies

CI/CD PipelinesEvent-Driven ArchitectureAPI Gateway TechnologiesMicroservices ArchitectureCloud Platforms

Industry Keywords

Customer Engagement CenterChatbotsConversational AssistantsContinuous ImprovementEnterprise Environments

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformGraphQLJavaScriptKafkaMicroservicesNode.jsOraclePostgresReactSQLTypeScript

About the role

Key responsibilities & impact

Design and build full-stack solutions that reduce handle time, automate routine work, and improve the customer and agent experience in the Customer Engagement Center
Design, build, and deploy user-facing chatbots and conversational assistants using LLMs, including prompt design, retrieval-augmented generation (RAG), tool/function calling, guardrails, and evaluation
Lead development of the enterprise GraphQL API layer, meeting performance, scalability, and security standards
Partner with business stakeholders and technical teams to understand needs and deliver simple, effective solutions
Define and enforce API design standards, governance, and best practices
Mentor mid-level and junior developers, fostering collaboration and technical excellence
Work with MS SQL, PostgreSQL, Oracle DB, and other data stores to ensure efficient data access and transformation
Improve developer experience so other teams can integrate with the platform easily
Take part in architecture discussions on integration patterns and enterprise connectivity
Drive continuous improvement in CI/CD pipelines, containerization, and deployment

Requirements

What you’ll need

5+ years of professional software development experience
Expert proficiency in JavaScript/TypeScript and Node.js
Strong front-end experience with a modern framework (e.g., React) for building responsive, user-facing applications
Deep experience designing and implementing GraphQL and REST APIs
Hands-on experience building LLM-based applications, such as customer-facing chatbots or assistants, using LLM APIs (e.g., OpenAI, Anthropic, Azure OpenAI, AWS Bedrock)
Strong understanding of API architecture, authentication, and authorization
Hands-on experience with relational databases (MS SQL, PostgreSQL, Oracle DB)
Proficiency with Docker for containerization and deployment
Familiarity with event-driven architecture (SNS/SQS, Kafka)
Knowledge of API gateway technologies and microservices architecture
Ability to explain complex technical concepts clearly to non-technical stakeholders
Proven track record delivering scalable solutions in enterprise environments
Experience integrating contact center or customer service platforms (e.g., CRM, telephony, case management, knowledge bases)
Familiarity with vector databases, embeddings, and LLM observability and evaluation tooling
Familiarity with CI/CD pipelines, DevOps practices, and cloud platforms (AWS, Azure, or GCP)
Strong leadership and mentoring skills, with the ability to influence technical direction

Benefits

Comp & perks

Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement
Personal and professional development