Service Technician

Pella Windows & Doors of North Carolina and Southwest Virginia

. Perform and complete assigned service tasks on Pella products in the field .

Posted 10/8/2026full-timeParamus • New Jersey • United StatesJuniorMid-Level💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in field service tasks related to Pella products, including installation and maintenance, while ensuring customer satisfaction and effective communication. Capable of utilizing power tools and software for service documentation and problem resolution.

Highest-signal resume keywords

Field Service ExperiencePower Tool ProficiencyCustomer Service SkillsPella Proprietary Software ProficiencyGeneral Construction Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Window InstallationDoor InstallationService DocumentationProblem SolvingConflict ResolutionAttention to DetailOrganizational SkillsTask PrioritizationAbility to Lift 100 PoundsSales Process Interpretation

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationPublic Relations SkillsPublic Speaking SkillsEmail Etiquette

Tools & Technologies

Table SawCircular SawMiter SawPneumatic Nail GunPower DrillMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointPella Software (OSC/OFS, PQM, OMS)

Certifications & Qualifications

High School DiplomaGEDValid Driver's LicenseAA DegreeTechnical Degree

Industry Keywords

Field ServiceCustomer Experience ChampionService TasksSafety RequirementsFleet Safety PolicyNew JerseyNew York

About the role

Key responsibilities & impact

Perform and complete assigned service tasks on Pella products in the field
Problem-solve and diagnose difficult issues in the field
Replace glass in windows or doors and install sashes, window shades, blinds, muntins, screens, and other items
Provide customers with information on care, operation, and maintenance of Pella products
Generate and update service-related documentation after service visits
Conduct follow-up service work and communication to resolve assigned service tickets
Perform job-site walk-throughs, complete documentation, and identify items requiring attention before project finalization
Collect customer payment when required
Identify and order parts for follow-up service calls and coordinate with the internal CSR team
Maintain weekly stock of necessary parts and equipment
Achieve customer satisfaction and support market-share growth as a Customer Experience Champion
Assist with training new Service Technicians, Customer Service Representatives, or team members
Maintain the assigned service vehicle and coordinate vehicle maintenance with the manager and service team
Seek continuous improvement opportunities in service processes
Follow safety requirements, use required personal protective equipment, and report safety issues
Comply with the company Fleet Safety Policy
Serve customers in the New Jersey and New York area

Requirements

What you’ll need

High School Diploma or GED required
Dependable work history
Prior experience with power tools required, including table saw, circular or miter saw, pneumatic nail gun, and power drill
General construction knowledge
Valid driver's license
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
Ability to develop proficiency in Pella proprietary software, including OSC/OFS, PQM, and OMS
Excellent verbal and written English language skills
Ability to read, interpret, understand, and explain sales processes, product specifications, or warranty manuals
Good public relations, public speaking, and customer service skills
Excellent phone and email etiquette
Ability to investigate issues and resolve conflict
Ability to follow projects through to completion
Attention to detail and organizational skills
Ability to prioritize tasks and meet deadlines
Ability to lift and/or move up to 100 pounds occasionally
Window and door installation experience preferred
AA or Technical degree preferred
0–2 years of field service or general business experience preferred

Benefits

Comp & perks

Hourly pay rate starts at $28.79 with first increase after 6 months followed by annual increases
Company truck
Company cell phone
Full benefits package including medical, dental, and vision beginning the first of the month following start date
Health savings and flex spending accounts
Company paid life insurance
Company paid short/long term disability insurance
401k with company match
Paid vacation time
Paid sick time
Company paid holidays
Direct deposit
In-depth training program
Solid reputation of the Pella Brand
Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement through personal and professional development