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Service Technician
Pella Windows & Doors of North Carolina and Southwest Virginia. Perform service and repair work on Pella windows and doors at customer locations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service and repair of windows and doors, with a strong focus on customer satisfaction and effective communication. Proficient in using power tools and maintaining safety standards while performing hands-on repairs in various environments.
Highest-signal resume keywords
Service And Repair ExpertiseCustomer Service SkillsPower Tool ProficiencyProblem-Solving AbilityAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DocumentationWindow And Door Component ReplacementBasic Computer ProficiencyJobsite Walk-ThroughsCustomer Payment Collection
Soft Skills
Strong Communication SkillsDependable Work HistoryAbility To Work IndependentlyMentoring And Training Skills
Tools & Technologies
Power ToolsMicrosoft Office Applications
Certifications & Qualifications
High School Diploma Or GEDValid Driver's License
Industry Keywords
Customer Experience AdvocateSafety PracticesContinuous Improvement Initiatives
About the role
Key responsibilities & impact- Perform service and repair work on Pella windows and doors at customer locations
- Diagnose and resolve product issues in the field
- Replace glass, sashes, screens, blinds, shades, hardware, and other window and door components
- Educate customers on proper operation, care, and maintenance of their products
- Complete service documentation accurately and promptly
- Conduct follow-up visits and communications as needed to resolve service concerns
- Perform jobsite walk-throughs and identify items requiring attention prior to project completion
- Collect customer payments when required
- Order replacement parts and coordinate with internal service teams
- Maintain appropriate vehicle inventory of parts and service equipment
- Support customer satisfaction initiatives and serve as a customer experience advocate
- Assist with training and mentoring new team members as requested
- Maintain a clean, safe, and professional service vehicle
- Follow all company safety practices and PPE requirements
- Participate in continuous improvement initiatives
- Perform additional duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Valid driver's license and ability to comply with company fleet safety requirements
- Experience using power tools such as drills, saws, nail guns, and other construction-related equipment
- Strong customer service and communication skills
- Ability to work independently and solve problems in the field
- Basic computer proficiency, including Microsoft Office applications
- Dependable work history and strong attention to detail
- Frequently stand, walk, reach, bend, and perform hands-on repair work
- Regularly operate tools and equipment
- Ability to occasionally lift and move up to 100 pounds
- Work both indoors and outdoors in varying weather conditions
- Safely navigate job sites, homes, warehouses, and service vehicles
Benefits
Comp & perks- Medical, dental, and vision coverage
- Life insurance
- Disability insurance
- Paid vacation
- Paid holidays
- 401(k) with company match
- Tuition assistance
- Employee product discounts
- Individualized talent development plans
- Cross-functional experiences
- Opportunities for career advancement through personal and professional development