AMS Service Delivery Manager

Peloton Consulting Group

. Oversee end-to-end delivery of Oracle Application Managed Services, ensuring adherence to SLAs and quality standards .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $150,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Oracle Cloud application portfolios, including HCM, ERP, and SCM, while ensuring adherence to SLAs and quality standards. Proven ability to lead service delivery operations, optimize processes, and maintain strong client relationships.

Highest-signal resume keywords

Oracle Cloud Application ManagementService Delivery ManagementClient Relationship ManagementITIL Best PracticesPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery PlanningBudget ManagementKPI TrackingRoot Cause AnalysisProcess Improvement

Soft Skills

Problem-SolvingAnalytical ThinkingCommunication SkillsTeam LeadershipClient Satisfaction

Tools & Technologies

Service Management ToolsTicketing SystemsReporting Dashboards

Industry Keywords

Managed ServicesConsultingGlobal Delivery ModelsOnshore/Offshore Coordination

Tech Stack

Tools & technologies

CloudERPOracle

About the role

Key responsibilities & impact

Oversee end-to-end delivery of Oracle Application Managed Services, ensuring adherence to SLAs and quality standards
Manage day-to-day support delivery operations, including performance monitoring and workload management
Support clients with Oracle Cloud application portfolios including HCM, ERP, and SCM
Ensure services align with contractual agreements and industry best practices
Serve as the primary client contact for service delivery, escalations, and performance
Build and maintain trusted stakeholder relationships
Lead client meetings to review performance, address concerns, and plan improvements
Lead resolution of escalated incidents and service issues with functional and technical teams
Ensure timely communication, root cause analysis, and preventative actions
Define, track, and report KPIs and service metrics
Prepare and present service performance reports
Develop and implement service delivery strategies focused on optimization, efficiency, and client satisfaction
Identify process improvements, cost reduction, and service enhancement opportunities
Support contract renewals, service expansions, proposal development, and scoping
Coordinate transition from implementation to support and integrate new services, enhancements, and releases
Mentor and coach service delivery and support team members
Support resource planning and skill development
Ensure compliance with internal policies, security standards, and service management frameworks
Promote ITIL or similar service management best practices

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, or related field
Proven experience as a Service Delivery Manager, Program Manager, or similar role in managed services or IT support environments
Experience managing clients with Oracle Cloud application portfolios (HCM, ERP, SCM)
Strong experience in client relationship management and customer satisfaction
Experience managing budgets, resources, and service delivery planning
Ability to lead status meetings, provide executive updates, and manage escalations effectively
Strong problem-solving, analytical, and critical thinking skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience working remotely and independently in client-facing roles
Alignment with Peloton values: Amplify Ideas, Can-Do Attitude, Teamwork, Integrity, Own Your Voice, and Next-Level Service
Strong written and verbal communication skills in English, Portuguese & Spanish
Familiarity with ITIL or similar service management frameworks
Experience with service management tools, such as ticketing systems and reporting dashboards
Industry experience in consulting or managed services organizations
Experience supporting global delivery models, including onshore/offshore coordination

Benefits

Comp & perks

Medical, dental, and vision insurance
401K with supporting company match
Flexible Spending Program
Technical and business skills training
Performance-based bonus
Paid holidays and PTO