Client Success Executive – Services Industry

Peloton Consulting Group

. Serve as the executive relationship owner and primary point of accountability for a portfolio of strategic clients aligned to the Services Industry .

Posted 11/11/2026full-timeSão Paulo • BrazilSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic client portfolios and complex programs while fostering executive relationships and ensuring alignment with client objectives. Proficient in pre-sales activities, solution development, and driving client satisfaction and retention.

Highest-signal resume keywords

Strategic Client Portfolio ManagementPre-Sales SolutioningStakeholder ManagementDelivery LeadershipAccount Growth Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ConsultingDelivery LeadershipProgram ManagementSolution DevelopmentDeal ShapingDelivery ModelsFrameworksClient Satisfaction MetricsRisk ManagementGovernance

Soft Skills

Executive PresenceRelationship BuildingTeamworkCommunicationProblem Solving

Industry Keywords

Services IndustryClient SuccessTransformation ObjectivesOracle TechnologyAccount ReviewsQuarterly Business ReviewsClient AdvocacyManaged ServicesCross-Practice ExpansionClient Lifecycle

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as the executive relationship owner and primary point of accountability for a portfolio of strategic clients aligned to the Services Industry
Develop a deep understanding of each client’s business priorities, transformation objectives, and Oracle technology landscape
Build trusted relationships with senior client stakeholders throughout the customer lifecycle
Lead executive governance, including steering committees, quarterly business reviews, account reviews, and other executive-level meetings
Maintain strategic account plans documenting client priorities, stakeholder relationships, active engagements, risks, and growth opportunities
Ensure Peloton’s services remain aligned with client objectives and deliver measurable business value
Establish and monitor success plans, outcomes, milestones, and client satisfaction indicators
Identify risks, dependencies, and potential escalations, coordinating teams to drive timely resolution
Act as the voice of the client within Peloton
Promote long-term client adoption, satisfaction, retention, and advocacy
Provide executive oversight across active projects and services within assigned accounts
Partner with Delivery and Practice leaders to monitor project health, quality, financial performance, risks, and client satisfaction
Ensure consistent governance, communication, and accountability across the client portfolio
Support resolution of critical delivery issues while maintaining client confidence
Drive a one-team mindset across Client Success, Delivery, Sales, Pre-Sales, Advisory, and Practice teams
Identify opportunities to expand Peloton’s relationship through consulting services and Oracle solutions
Develop and maintain account growth plans with Sales, Practice, and Delivery leadership
Support opportunity qualification, deal strategy, solution development, value articulation, and proposal preparation
Partner with Sales and Advisory teams to convert qualified opportunities into revenue
Facilitate executive conversations, discovery sessions, and roadmap discussions
Support renewals, follow-on phases, managed services opportunities, and cross-practice expansion
Help shape repeatable offerings based on client needs, market demand, and portfolio lessons learned

Requirements

What you’ll need

12+ years of experience in Consulting, Delivery Leadership, or Customer Success
Proven experience managing strategic client portfolios and complex, multi-stream programs
Strong experience in pre-sales, solutioning, and deal shaping
Experience defining delivery models, frameworks, and scalable offerings
Ability to operate across client leadership, delivery execution, and commercial strategy
Strong executive presence and stakeholder management skills
Fit with Peloton culture and company values: Amplify Ideas, Can-Do Attitude, Teamwork, Integrity, Own Your Voice, and Next-Level Service