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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing operations, with a focus on team development, performance evaluation, and client relationship management. Proficient in analyzing data and improving operational processes while maintaining compliance and quality standards.
Highest-signal resume keywords
Management ExperienceOperations Function LeadershipClient Relationship ManagementData Analysis ProficiencyQSR Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance EvaluationRoot-Cause AnalysisCorrective ActionsOperational ImprovementOnboardingTraining DevelopmentWorkflow CoordinationReport ProductionCompliance MaintenanceData Interpretation
Soft Skills
CoachingCommunicationProblem-SolvingConfidentiality HandlingTeam Development
Tools & Technologies
Microsoft Office Suite
Industry Keywords
Franchise OperationsMulti-Unit OperatorsQSRHigh-Volume EnvironmentDeadline-Driven Environment
About the role
Key responsibilities & impact- Lead the day-to-day execution of the operations function
- Supervise, coach, and develop the analyst team
- Conduct one-on-ones, evaluate performance, deliver feedback, and maintain documentation
- Partner with management and HR on employee-relations matters
- Participate in onboarding, interviewing, hiring, training, and delegation of work
- Recommend training schedules and cross-training across processes and systems
- Create and maintain the weekly operations schedule
- Analyze, categorize, and prioritize incoming correspondence
- Own the full lifecycle of client requests from intake through resolution
- Serve as the primary internal point of contact for request status and workflow updates
- Coordinate tasks to meet deadlines and escalate complex or sensitive client replies
- Own report production and delivery to clients
- Manage outbound workflows and maintain client preferences and requirements
- Maintain compliance and nonconformance records, including root-cause analysis and corrective actions
- Identify operational and quality improvement opportunities and present recommendations to management
- Support proof-of-concept accounts through scheduling and training
- Perform additional duties supporting the operations function
Requirements
What you’ll need- Bachelor's degree or equivalent professional experience
- 5+ years of management experience, ideally in a high-volume, deadline-driven environment
- Familiarity with franchise operations and multi-unit operators
- QSR experience strongly preferred
- Proficiency with the Microsoft Office Suite
- Comfort interpreting data sets
- Experience serving external customers
- Ability to work off-hours when needed
- Ability to handle sensitive and confidential information
- Ability to work in a hybrid schedule: in office Monday-Thursday and remote on Fridays
Benefits
Comp & perks- Additional work from home days
- Commuting reimbursement
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Flexible work from home options available