QA/QC Experience Specialist

Pencor Construction

. Check work orders for accuracy as quality control .

Posted 9/15/2026full-timeLehighton • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality control and assurance processes, with a strong focus on order entry accuracy and customer interaction standards. Proficient in providing feedback and coaching to enhance team performance and ensure adherence to brand standards.

Highest-signal resume keywords

Quality ControlOrder Entry ProcessesStrong Communication SkillsVPI Software KnowledgeMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Entry ProcessesQuality Standards MonitoringCustomer Interaction EvaluationEscalation ResolutionFeedback Communication

Soft Skills

Strong Communication SkillsOrganizational SkillsTime Management SkillsTeam CollaborationSelf-Motivation

Tools & Technologies

VPI SoftwareMicrosoft WindowsMicrosoft Office Programs

Certifications & Qualifications

H.S. DiplomaG.E.D.

Industry Keywords

Quality AssuranceCustomer ServiceTraining and DevelopmentPerformance MonitoringBrand Standards

About the role

Key responsibilities & impact

Check work orders for accuracy as quality control
Monitor and evaluate customer and agent interactions as quality assurance
Ensure customer orders and complaints meet brand standards
Set quality standards for order entry processes and report on accuracy
Educate agents and provide feedback to agents and supervisors for coaching
Set quality standards for incoming and outgoing phone calls, chat, and email communications
Monitor quality standards for Commercial and Level 2 Department customer interactions
Evaluate greetings, customer engagement, resource usage, product and service education, retention efforts, phone etiquette, empathy, and conversation closing
Assist with escalated customer situations from the corporate office
Research and resolve customer issues expeditiously
Track and brainstorm improvement areas based on escalation lessons learned
Communicate feedback to agents and leadership through email and one-on-one coaching
Join leadership meetings to report error and escalation trends and training needs
Provide monthly reports and individual agent feedback by required deadlines
Assist with New Hire Onboarding and showcase quality standards
Assist other Learning & Development departments when needed
Help the customer care team during emergency states
Support and follow company tone and brand standards

Requirements

What you’ll need

H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Current performance in good standing with the company
Excellent understanding of Order Entry Processes
Required to learn ICOMS processes if not already proficient
Knowledge of current monitoring and quality standards
Knowledge of VPI software preferred
Proficiency with Microsoft Windows / Office Programs – Excel
Strong Communication Skills – Oral and Written
Strong Organizational Skills / Detail Oriented
Solid Time Management Skills with the flexibility to work overtime or adjust work schedule as needed
Ability to learn quickly and possess an open mind to continuous change
Ability to meet tight deadlines
Ability to work effectively and professionally as part of a team as well as be an independent worker that is resourceful
Ability to be self-motivated for continuous improvement

Benefits

Comp & perks

Hourly compensation based on experience
Overtime flexibility
Equal Opportunity Employer