Retail Customer Experience Specialist

Pencor Construction

. Provide support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions .

Posted 11/9/2026full-timeCarbondale • Pennsylvania • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, with the ability to troubleshoot technical issues and communicate effectively. Proficient in building rapport with customers and promoting products while adhering to company policies.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceStrong Computer SkillsExcellent Communication SkillsBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingBilling SupportPayment ProcessingProduct RecommendationsAccount Management

Soft Skills

Active ListeningEmpathyProblem-SolvingTeam CollaborationAdaptability

Tools & Technologies

Microsoft Office ProgramsOutlookHigh-Speed Data Connection

Certifications & Qualifications

High School DiplomaG.E.DValid PA Driver's License

Industry Keywords

Customer RetentionSelf-Service OptionsFirst-Interaction ResolutionFast-Paced EnvironmentLocal BRC Office

About the role

Key responsibilities & impact

Provide support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions
Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction
Communicate information and directions to customers in an organized and concise manner
Educate customers about product and service features and benefits
Promote self-service options to improve customer experience
Recommend products and services through upgrades, self-installs, and equipment swaps
Track and process payments, provide receipts, and complete cash and check deposits
Act as a product consultant and make recommendations based on customer needs and interests
Identify buying signals, ask for the sale, and reinforce value to existing customers
Explain account information with a focus on first-interaction resolution
Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving
Provide equipment boxes to customers
Inspect the store’s physical appearance to ensure it is clean and well-stocked
Attend an 11-week training program, including remote training and in-person training at Lehighton and the local retail office
Perform other duties as assigned

Requirements

What you’ll need

Established residency in Pennsylvania
High School Diploma or G.E.D
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales Experience a plus
Strong Computer Skills, including Microsoft Office Programs and Outlook
Excellent Communications Skills – Oral and Written
Willingness to work as part of a team
Bilingual Spanish a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement changes which display innovation
Ability to lift and carry up to 30lbs
Ability to regularly work in your local BRC office as scheduled
Ability to travel to our Lehighton Call Center for training / as needed
High-Speed Data Connection with a Minimum of 400 Mbps download
Quiet, dedicated office space for work-from-home training
Ability to work Sunday-Thursday, 8AM-5PM hybrid shift

Benefits

Comp & perks

Work-from-home equipment provided by Blue Ridge
Weekly coaching with a dedicated leader
Continuous training opportunities
Health insurance package for full-time employees
Paid time off
Tuition reimbursement
Employee referral program
Work-from-home days when not needed at the office, dependent on performance
Overtime opportunities if needed