Senior Technical Program Manager

Penguin Ai

. Own the full delivery lifecycle for enterprise customer implementations from kickoff through go-live and hypercare .

Posted 11/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full delivery lifecycle of enterprise customer implementations, including technical design, integration architecture, and stakeholder communication. Proficient in defining delivery metrics and ensuring go-live readiness while maintaining compliance with security standards.

Highest-signal resume keywords

Technical Program ManagementEnterprise Customer ImplementationsIntegration ArchitectureExceptional Written CommunicationPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR ConnectivityAPI SpecificationsData ModelsDelivery MetricsRisk ManagementWorkflow RedesignTechnical Design DiscussionsCutover PlansUATCustomer Adoption

Soft Skills

Bias For ActionOwnershipComfort With AmbiguityCustomer PresenceMentoring

Tools & Technologies

VPNSFTPAPIsData PipelinesSecurity Reviews

Certifications & Qualifications

PMPSAFe

Industry Keywords

Revenue CycleUtilization ManagementPrior AuthorizationAI DeploymentsML Deployments

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the full delivery lifecycle for enterprise customer implementations from kickoff through go-live and hypercare
Build and run integrated program plans across Product, Engineering, Data, Clinical, customer IT, and operations teams
Own the critical path, operating cadence, dependencies, risks, blockers, and escalations
Own go-live readiness, including cutover plans, rollback criteria, support handoffs, and go/no-go decisions
Write delivery plans, weekly status narratives, risk memos, retrospectives, and correction-of-error reviews
Lead integration architecture work covering EHR connectivity, payer and clearinghouse feeds, APIs, and data pipelines
Lead technical design discussions and translate requirements into sequenced engineering work
Own environment readiness, including data access, security reviews, VPN/SFTP/API connectivity, test data, and UAT
Partner with Security and Compliance on security questionnaires, HIPAA and SOC 2 reviews, and BAAs
Convert recurring implementation friction into product and platform requirements
Serve as the primary customer contact through implementation and present to customer executives
Manage customer-side workflow redesign, end-user readiness, and adoption
Own the handoff to Customer Success and Support
Build a reusable implementation playbook with templates, checklists, timelines, and gating criteria
Define and instrument delivery metrics including time-to-value, milestone adherence, defect escape rate, and customer health
Mentor and set standards for the growing delivery function

Requirements

What you’ll need

7+ years as a Technical Program Manager or equivalent at a top-tier technology company or peer
Real technical depth as a software engineer, solutions architect, or equivalent, or equivalent standing to run design reviews with senior engineers
Fluency reading architecture diagrams, API specifications, and data models
Track record delivering enterprise customer implementations or launches with hard external commitments
Genuine customer presence as the primary technical contact for demanding enterprise customers
Experience running executive steering meetings that result in decisions
Exceptional written communication
Bias for action and ownership
Comfort with ambiguity and pace
Bachelor's degree in a related field
Preferred bonus experience in revenue cycle, utilization management, prior authorization, AI or ML production deployments, delivery-function creation, and PMP, SAFe, or similar credentials

Benefits

Comp & perks

Medical, vision, and dental coverage
Generous vacation policy and company holidays
Front-row seat in one of healthcare's most exciting AI companies