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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce administration, including advanced configurations, automation, and troubleshooting. Capable of managing complex projects and collaborating with cross-functional teams to deliver effective solutions.
Highest-signal resume keywords
Salesforce Certified AdministratorSalesforce Flows Design and TroubleshootingSalesforce CPQ AdministrationApex Code InvestigationAnalytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationCustom ObjectsValidation RulesRecord TypesPermission SetsSharing RulesSalesforce Enhancements ImplementationTesting and Production DeploymentData Quality ManagementReport and Dashboard Creation
Soft Skills
Strong Communication SkillsAttention to DetailProject ManagementProblem-SolvingCollaboration
Tools & Technologies
Salesforce CPQERP IntegrationsAPIsThird-Party ApplicationsAI-Assisted Development Tools
Certifications & Qualifications
Salesforce Certified AdministratorSalesforce Advanced AdministratorSalesforce Platform App Builder
Industry Keywords
Quote-to-Contract LifecycleSubscription-Based Business ModelsRevenue Operations ProcessesTechnical Debt ReductionCross-Functional Stakeholders
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Design, build, and optimize complex Salesforce Flows and advanced configurations, including custom objects, validation rules, record types, and approval processes.
- Troubleshoot complex issues, including automation conflicts and Flow failures; investigate existing Apex code and collaborate with developers on larger changes.
- Analyze existing automations to reduce technical debt and improve performance.
- Assess downstream impacts and develop testing and deployment plans before releasing changes.
- Administer Salesforce CPQ, including product catalogs, bundles, multi-currency price books, pricing rules, discounting, approvals, and quote generation.
- Own the technical implementation of approved pricing structures and product configurations.
- Maintain and troubleshoot the quote-to-contract lifecycle, including contracts, assets, amendments, and renewals.
- Manage users, roles, profiles, permission sets, sharing rules, and access controls.
- Serve as the primary contact for Salesforce support requests.
- Maintain data quality and build reports and dashboards for administration and data validation.
- Monitor platform health, security, and integrations with ERP, finance, tax, and other systems; evaluate release impacts; support user training and documentation.
- Independently own Salesforce projects from requirements through deployment and validation.
- Collaborate with Sales, Finance, Customer Success, and IT to deliver effective solutions.
- Manage competing priorities, document significant changes, and communicate status and risks clearly.
Requirements
What you’ll need- Salesforce Certified Administrator certification.
- 4+ years of hands-on Salesforce administration experience, preferably within a complex, highly customized Salesforce environment.
- Demonstrated experience designing, building, and troubleshooting advanced Salesforce Flows and automation.
- Strong proficiency with custom objects, validation rules, record types, permission sets, sharing rules, and advanced Salesforce configuration.
- Experience independently implementing Salesforce enhancements and managing changes through testing and production deployment.
- Working knowledge of Apex and the ability to understand, investigate, and troubleshoot existing code, with developer support available for complex modifications.
- Strong analytical and problem-solving skills, including the ability to diagnose issues involving multiple interconnected Salesforce processes.
- Experience supporting business-critical sales processes and working directly with cross-functional stakeholders.
- Exceptional attention to detail, with a disciplined approach to testing, validation, and quality control.
- Ability to independently manage projects, prioritize competing requests, and deliver reliable solutions with limited supervision.
- Strong communication skills and the ability to translate technical concepts into practical business recommendations.
- Preferred: Salesforce Advanced Administrator, Platform App Builder, or other relevant Salesforce certifications.
- Preferred: Hands-on experience with Salesforce CPQ or comparable quoting and pricing solutions.
- Preferred: Experience managing complex product catalogs, price books, pricing rules, discount structures, and approval processes.
- Preferred: Familiarity with subscription-based business models, renewals, ARR, and related revenue operations processes.
- Preferred: Experience with Salesforce integrations, APIs, and third-party applications.
- Preferred: Experience identifying and reducing technical debt within an established Salesforce environment.
- Preferred: Familiarity with AI-assisted development and troubleshooting tools.
- Preferred: Bachelor's degree in Computer Science, Information Systems, Business, Finance, or a related field, or equivalent practical experience.