Director of Player Development

Penn Interactive

. Own and oversee Player Development performance across online sportsbook and iCasino products in assigned states and provinces .

Posted 11/2/2026full-timeRemote • CanadaLead💰 CA$130,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Player Development and VIP Management within online gaming and casino environments, focusing on revenue growth, customer engagement, and compliance. Proficient in data analysis and reporting to drive strategic decisions and enhance operational efficiency.

Highest-signal resume keywords

Player Development ManagementVIP Strategy LeadershipRevenue GrowthData Management ProficiencyGaming Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Online Gaming ExperienceSales Team ManagementKPI ReportingPlayer Tracking AnalysisCasino MarketingCustomer Engagement StrategiesPerformance Review DevelopmentMarket AnalysisEvent SupervisionRevenue Metrics Achievement

Soft Skills

Excellent Communication SkillsTelephone EtiquetteInterpersonal SkillsTeam LeadershipCustomer Service Orientation

Tools & Technologies

ExcelData Management Tools

Certifications & Qualifications

Licenses and Permits for Gaming Operations

Industry Keywords

VIP ManagementOnline SportsbookICasino ProductsCustomer Loyalty ProgramsMarket Share ExpansionResponsible GamingAML ComplianceHigh-Value Player TargetingGaming OperationsCasino Games

About the role

Key responsibilities & impact

Own and oversee Player Development performance across online sportsbook and iCasino products in assigned states and provinces
Directly oversee and develop all VIP Managers within the assigned region
Direct the casino marketing function for PENN Interactive
Drive revenue, grow the VIP database, and expand key markets
Lead regional VIP strategy to achieve sales metrics, customer engagement, market share, and net revenue goals
Assist with department processes and compliance initiatives to improve operations, efficiency, and service
Provide the Vice President of VIP with KPI reporting and performance reviews for managers, hosts, and associates
Monitor competitor VIP market offerings and leverage insights to acquire and retain VIP wallet share
Maintain knowledge of front-end products, technology, casino games, sportsbook bet types, and payment options; educate regional staff
Build top-of-funnel opportunities targeting high-value players and social spaces
Oversee member welcomes, investigations, loyalty, sales, surveys, and lapsed-member reactivation
Use daily reporting and analysis to make business decisions
Support creation and implementation of department initiatives, policies, and regional sales incentive programs
Communicate with Risk and Trading, Responsible Gaming, Payment, and AML teams

Requirements

What you’ll need

At least 5+ years of gaming experience, online or with a brick-and-mortar casino
At least 3+ years of management experience with a proven track record of successfully managing a sales team and driving revenue
At least 2+ years of experience with an online gaming operation
Proven experience in online gaming, customer service, concierge, luxury telemarketing, or other account management
Excellent computer skills with an emphasis on Excel
Excellent communication skills and telephone etiquette
Proficient in data management tools
Ability to develop, review, and comprehend player tracking screens, reports, and necessary documentation
Ability to communicate effectively with external contacts and all levels of stakeholders
Ability to travel and attend on- and off-property events throughout the United States and Canada
Ability to oversee and supervise high-level events for top customers and team members
Must be able to qualify for licenses and permits required by federal, state, and local regulations
Passion for sports, casino, and/or sports and casino betting

Benefits

Comp & perks

Commission eligibility for most sales positions under an applicable plan
Bonus eligibility for most non-sales positions
Best-in-class benefits for eligible employees
Personalized support options, expert guidance, and always-on tools supporting physical, financial, and emotional well-being