Director of Player Development

Penn Interactive

. Own and oversee Player Development performance across online sportsbook and iCasino products in assigned states and provinces .

Posted 11/2/2026full-timeRemote • CanadaLead💰 CA$140,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Player Development and VIP Management within online gaming, focusing on revenue growth, customer engagement, and compliance. Proficient in data analysis and reporting to drive strategic decisions and enhance player experiences.

Highest-signal resume keywords

Player Development ManagementVIP Strategy LeadershipRevenue GrowthData Management ProficiencyOnline Gaming Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ReportingPlayer Tracking AnalysisSales Metrics ManagementCompliance Initiatives DevelopmentMarket Share Expansion

Soft Skills

Excellent Communication SkillsTelephone EtiquetteTeam LeadershipCustomer Engagement

Tools & Technologies

ExcelData Management Tools

Certifications & Qualifications

Licenses and Permits Compliance

Industry Keywords

Online GamingICasinoVIP ManagementCustomer ServiceCasino Marketing

About the role

Key responsibilities & impact

Own and oversee Player Development performance across online sportsbook and iCasino products in assigned states and provinces
Directly oversee and develop all VIP Managers within the assigned region
Direct the casino marketing function for PENN Interactive, focused on iCasino states
Drive revenue, grow the VIP database, and expand key markets
Lead regional VIP strategy covering sales metrics, customer engagement, market share, and net revenue
Develop and enforce department processes and compliance initiatives
Provide the Vice President of VIP with KPI reporting and performance reviews
Monitor competitor VIP market offerings and grow VIP wallet share
Maintain knowledge of front-end products and technology and educate regional staff
Generate top-of-funnel opportunities targeting high-value players and social spaces
Oversee member welcomes, investigations, loyalty, sales, surveys, and reactivation of lapsed members
Use daily reporting and analysis to make regional business decisions
Support the Vice President of VIP with department initiatives, policies, and sales incentive programs
Communicate with Risk and Trading, Responsible Gaming, Payment, and AML teams
Supervise high-level events for top customers and oversee team members at those events

Requirements

What you’ll need

At least 5+ years of gaming experience, online or with a brick-and-mortar casino
At least 3+ years of management experience, with a proven track record of managing a sales team and driving revenue
At least 2+ years of experience with an online gaming operation
Proven experience in online gaming, customer service, concierge, luxury telemarketing, or other account management
Excellent computer skills, especially Excel
Excellent communication skills and telephone etiquette
Proficiency in data management tools
Ability to develop, review, and comprehend player tracking screens, reports, and documentation
Ability to communicate effectively with external contacts and all levels of the organization
Ability to travel and attend on- and off-property events throughout the United States and Canada
Must be able to qualify for licenses and permits required by federal, state, and local regulations
Passion for sports, casino, and/or sports and casino betting

Benefits

Comp & perks

Commission eligibility for most sales positions under an applicable plan
Bonus eligibility for most non-sales positions
Best-in-class benefits for eligible employees
Personalized options, expert guidance, and always-on tools supporting employees physically, financially, and emotionally