Vice President, VIP

Penn Interactive

. Lead PENN Interactive's VIP and Player Development organization across the US and Canada .

Posted 11/2/2026full-timeRemote • Pennsylvania • United States, CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in VIP player development and customer retention strategies, with a strong focus on revenue growth and performance management. Proven ability to analyze market trends and optimize VIP operations while ensuring compliance across multiple jurisdictions.

Highest-signal resume keywords

VIP Player DevelopmentCustomer Retention StrategiesRevenue Growth LeadershipPerformance ManagementStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VIP OperationsCasino MarketingCustomer AcquisitionCRMData AnalysisPerformance MetricsMarket Trend AnalysisRelationship ManagementTeam LeadershipSuccession Planning

Soft Skills

CoachingCommunicationMentorshipCollaborationStrategic Thinking

Industry Keywords

Online GamingIGamingSportsbookInteractive GamingHigh-Value PlayersRegulatory ComplianceResponsible GamingMulti-Market TeamsPerformance KPIsCustomer Trends

About the role

Key responsibilities & impact

Lead PENN Interactive's VIP and Player Development organization across the US and Canada
Develop and execute the strategic vision for VIP growth, customer retention, and revenue performance
Drive VIP customer lifecycle strategies to maximize player value and profitability
Lead, coach, and develop Regional Directors, Managers, Executive Hosts, VIP Hosts, and Associate Hosts
Build a strong leadership bench through succession planning, talent development, mentorship, and performance management
Establish and monitor KPIs to drive consistent execution and business results across all markets
Develop and maintain relationships with PENN Interactive's highest-value customers as a strategic ambassador for the VIP business
Leverage knowledge of high-value player behavior, industry trends, and competitive offerings to identify growth opportunities and inform strategy
Analyze business performance and customer trends to optimize VIP performance, retention, and revenue growth
Collaborate with Product, CRM, Analytics, Finance, Compliance, and Operations teams
Ensure compliance with regulatory, responsible gaming, and company policies across multiple jurisdictions
Own overall VIP organization performance, measured by team results, revenue growth, customer retention, leadership development, and strategic objectives

Requirements

What you’ll need

10+ years of progressive leadership experience in player development, casino marketing, VIP operations, online gaming, or related gaming industries
Minimum 5+ years of VIP leadership experience within online casino, iGaming, sportsbook, or interactive gaming environments
Demonstrated success leading multi-market teams and developing high-performing leaders
Proven track record of driving VIP revenue growth, customer retention, and profitability through effective team leadership
Deep understanding of VIP player development, customer acquisition, retention strategies, CRM, and host operations
Extensive experience managing relationships with high-value VIP customers
Established network of high-value players and industry relationships within the online gaming industry
Strong knowledge of VIP customer behavior, competitive industry offerings, and market trends
Exceptional leadership, coaching, communication, and strategic planning skills
Ability to analyze performance data and translate insights into actionable growth strategies

Benefits

Comp & perks

Base pay is part of Total Rewards
Most non-sales positions are eligible for a Bonus
Best-in-class benefits for eligible employees
Personalized benefits options, expert guidance, and always-on tools supporting employees physically, financially, and emotionally
Career growth and support for expanding skills and exploring new opportunities