Part Time User Support Specialist

Penn State College of Education

. Provide computer support to the Penn State Great Valley campus community by phone, in person, and email .

Posted 11/3/2026part-timeMalvern • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while providing technical support for hardware, software, and AV systems. Capable of troubleshooting issues and assisting a diverse range of users in various technical environments.

Highest-signal resume keywords

Technical SupportCustomer ServiceTroubleshootingAV Systems SupportPC And Mac Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingAV Systems SupportPC ExperienceMac Experience

Soft Skills

Communication SkillsCustomer Service SkillsCollaboration

Tools & Technologies

Classroom TechnologyConferencing AV Systems

Industry Keywords

Help DeskTechnical EnvironmentsBackground Checks

About the role

Key responsibilities & impact

Provide computer support to the Penn State Great Valley campus community by phone, in person, and email
Answer computer-related questions and assist walk-in Help Desk visitors
Provide classroom technology support
Troubleshoot hardware and workstation problems
Learn and test new applications and AV systems
Support AV for conferencing events
Help staff, faculty, students, and external clients with technology needs
Collaborate with and assist customers and co-workers

Requirements

What you’ll need

Strong communication and customer service skills
Experience working in various technical environments
PC and Mac experience is a plus
Ability to work 10–24 hours per week, Monday through Thursday, preferably evenings, and some Saturdays
On-site work at the Great Valley Campus in Malvern, Pennsylvania
Successful completion of required background checks
Applicants should submit a cover letter and resume

Benefits

Comp & perks

Flexible hours and work schedules
Training in supported technology areas
Practical knowledge and professional development opportunities
Opportunity to learn new technologies and interact with professional colleagues