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Pension Services TPA Manager
Pension Insurance Corporation plc. Lead the Pension Services TPA Team and oversee Third Party Administration partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge of defined benefit pension schemes and effective management of third-party administration relationships. Capable of delivering excellent customer service while ensuring compliance with regulatory standards and driving continuous improvement in pension administration processes.
Highest-signal resume keywords
Defined Benefit Pension SchemesPensions Administration ManagementThird-Party Administration Relationship ManagementConsumer Duty OutcomesTeam Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pension Buy-InsPension Buy-OutsPension TransitionsPerformance ManagementProcess ImprovementsRegulatory ComplianceManagement Information ReportingAudit SupportKPI MonitoringDSAR Management
Soft Skills
Organizational SkillsCommunication SkillsPersuasion and InfluenceCollaborationRelationship Management
Tools & Technologies
MS AccessMS PowerPointMS Word
Industry Keywords
Pension ServicesThird Party AdministrationTrustee GovernanceConsumer DutyFinancial Ombudsman Service
About the role
Key responsibilities & impact- Lead the Pension Services TPA Team and oversee Third Party Administration partners
- Provide support to the Pension Services Technical Manager on governance and oversight of Buy In Scheme Trustee Administrators
- Manage direct reports, including objective setting, performance management, personal development planning, and productivity and quality oversight
- Oversee TPA partners' work pipeline against agreed KPIs and SLAs
- Maintain quality standards across complex pension processes, regulatory queries, DSARs, pension increases, overpayment controls, high value payments, and trustee reporting
- Identify training opportunities and process improvements
- Collaborate with Transitions, Actuarial, Payroll, and Implementations teams on administration transfers
- Support forecasting and planning for new scheme administration transfers
- Coordinate technical, scheme-specific, and general training for teams and TPA partners
- Deliver technical support and resolve complex queries
- Support internal and external audit activity and oversee TPA partner risk incident management
- Attend trustee and TPA partner governance meetings
- Develop team capability, skills, and accountability
- Monitor compliance with PIC Consumer Duty requirements
- Support exceptional customer service and agree remedial actions where service standards are not met
- Produce management information and reporting for senior management
- Drive continuous improvement within PIC's administration model
- Manage ad hoc projects and workstreams
- Liaise with external regulatory bodies, including the Financial Ombudsman Service
- Own personal technical and non-technical learning and development
Requirements
What you’ll need- Strong technical knowledge of defined benefit pension schemes
- Established knowledge of pensions administration management
- Good knowledge of third-party administration relationship management
- Good knowledge of scheme Trustee relationship management
- Good knowledge of pension buy-ins, buy-outs and transitions
- Strong knowledge of good consumer duty outcomes
- Strong organisational skills
- Strong communication skills
- Ability to persuade and influence both directly and indirectly
- Ability to manage people and other resources effectively
- Ability to organize work to meet deadlines
- Ability to work within defined procedures as recommended by functional teams
- Effective collaboration with key stakeholders
- Good relationship management skill
- Commercial judgement
- Good working knowledge of MS Access, MS PowerPoint, MS Word
- Experience in managing pension administration teams
- Experience of delivering excellent customer service in a defined benefit pensions operations arena
- Experience of transitioning schemes into a standard operating model
- Experience of delivering good consumer duty outcomes for customers
- Experience of managing third-party administrators and scheme Trustees
- Experience of implementing process improvements
Benefits
Comp & perks- Annual, performance-related bonus plan
- Private medical insurance
- 28 days' annual leave (excluding bank holidays)
- Generous pension scheme