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Customer Success Manager
PensionBee UK. Answer inbound customer calls promptly and deliver excellent, empathetic customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills through effective communication and problem-solving, while managing sensitive situations with empathy. Proficient in handling customer inquiries across multiple channels, including phone, chat, and email, with a strong attention to detail.
Highest-signal resume keywords
Customer ServiceWritten CommunicationAttention To DetailProblem-Solving SkillsPension Market Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyTeam-Oriented SpiritConfident Telephone MannerPersonable AttitudeStrong Work Ethic
Tools & Technologies
BeeHive
Industry Keywords
PensionCustomer AccountsSLALife EventsAdministrative Duties
About the role
Key responsibilities & impact- Answer inbound customer calls promptly and deliver excellent, empathetic customer service
- Support customers through live chat and email, responding within the SLA
- Complete administrative duties related to customer accounts and pensions
- Explain complicated pension information clearly and concisely by phone, chat, or email
- Guide customers through PensionBee’s product and support online-account actions in BeeHive
- Liaise with other pension providers to ensure transfers run smoothly
- Support customers experiencing sensitive life events, including divorce, ill-health, or bereavement
- Complete rota-based tasks and collaborate with the Customer Success team
- Attend role-specific training sessions and complete classroom quizzes
Requirements
What you’ll need- Confident, clear telephone manner
- Strong written communication
- Exceptional attention to detail
- Strong work ethic and team-oriented spirit
- Good problem-solving skills
- Confident, personable attitude
- Prior knowledge of the pension market is advantageous but not required
- UK right to work required
- Full training will be provided
Benefits
Comp & perks- End of year bonus
- 25 days annual leave, 5 extra days for people with caring responsibilities and additional leave days for people living with a disability
- Generous and transparent gender inclusive Parental Leave policy
- Pension scheme with 6% employer contribution
- Bupa Private Healthcare plan
- Thrive
- SmartHealth Virtual GP
- Income Protection Insurance
- Enjoy Benefits
- Regular company-wide sessions: CEO Session, Show & Tell and varied D&I agenda
- A Happiness! meeting every 6 weeks to speak with your manager about your well-being
- Flexible working requests and reasonable adjustments from day one
- Warm and motivated team working to make a real difference for customers