Renewal Manager

Pentera

. Design, develop, and implement efficient and effective renewal processes and playbooks tailored to Pentera's innovative approach .

Posted 10/7/2026full-timeRemote • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in renewals management and customer success within the cybersecurity industry, with a strong focus on negotiation, data analysis, and cross-departmental collaboration to drive customer satisfaction and retention.

Highest-signal resume keywords

Renewals ManagementNegotiation SkillsData AnalysisCRM Tools (Salesforce)Customer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementContract ManagementData AnalysisPerformance ReportingTrend Identification

Soft Skills

Communication SkillsRelationship BuildingProactive Problem-SolvingTime Management

Tools & Technologies

SalesforceRenewals Management Tools

Industry Keywords

CybersecurityCustomer RetentionAccount ManagementCross-Departmental Collaboration

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Design, develop, and implement efficient and effective renewal processes and playbooks tailored to Pentera's innovative approach
Handle a high volume of renewals, managing multiple accounts and priorities to meet quarterly and annual targets
Manage renewal negotiations with both channel partners and end users
Analyze renewal data to identify trends, risks, and opportunities for improvement
Provide regular reports on renewal metrics, performance, and forecasts to senior management
Work closely with the sales, customer success, finance, and product teams to ensure alignment and collaboration on renewal activities
Ensure customer satisfaction and retention by managing and driving the renewal process for existing customers

Requirements

What you’ll need

5+ years of experience in a renewals management, customer success, or account management role, within the cybersecurity industry
Strong negotiation and contract management skills
Excellent communication and relationship-building abilities, particularly with C-level executives
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions
Familiarity with CRM and renewals management tools used in the industry, i.e Salesforce
Proven experience working collaboratively across departments, including sales, customer success, and finance
Proactive problem-solving skills
Ability to manage multiple tasks simultaneously
Willingness to travel as needed