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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT operations management, including cloud platform maintenance and endpoint management across Windows and macOS environments. Proficient in user lifecycle management, data security, and corporate backup systems to ensure business continuity.
Highest-signal resume keywords
IT System AdministrationMobile Device Management (MDM)Cloud Technologies (AWS, Azure, GCP)Endpoint ManagementNetworking Knowledge (SSL VPN, IPsec VPN)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows AdministrationMacOS AdministrationTroubleshooting SkillsScripting (Bash, Python, PowerShell)VMware Systems ConfigurationAI Productivity ToolsBackup and Recovery SystemsEndpoint CentralSecurity Systems (EDR, Firewall Management)Single Sign-On (SSO)
Soft Skills
End-User SupportCommunication Skills
Tools & Technologies
ManageEngineOneLoginGoogle WorkspaceFortiGateEndpoint Management Platforms
Industry Keywords
IT OperationsHelp DeskData IntegrityBusiness ContinuityDisaster Recovery
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformLinuxMacOSPythonVMware
About the role
Key responsibilities & impact- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Manage user lifecycle, including onboarding and offboarding
- Manage access and provide robust end-user support
- Maintain, manage, and configure AWS, Azure, and GCP cloud platforms
- Deploy, manage, and enforce policies across macOS and Windows endpoints using endpoint management systems and MDM
- Administer and govern enterprise AI tools, ensuring data security and proper licensing
- Manage, monitor, and maintain corporate backup and recovery systems to ensure data integrity and business continuity
- Install, configure, and test on-premises components
- Assist with new technology integration projects
Requirements
What you’ll need- 2 years of experience in IT / System Administration / Help Desk
- Strong administration and troubleshooting skills for both Windows and macOS environments
- Hands-on experience with Mobile Device Management (MDM) and endpoint management platforms; experience with ManageEngine is a strong advantage
- Experience with SSO and modern directory solutions, specifically OneLogin and Google Workspace
- Working knowledge of modern AI productivity tools and their use in IT troubleshooting and workflow automation
- Networking knowledge; experience with SSL VPN, IPsec VPN, and FortiGate
- Knowledge of cloud technologies, Endpoint Central, and security systems including EDR and firewall management
- Knowledge of and experience managing corporate backup, restore, and disaster recovery systems
- Experience with VMware systems configuration and maintenance and Linux OS; scripting skills in Bash, Python, or PowerShell or API integration experience are an advantage
- Fluent English, written and spoken
