Technical Support, Tier 1

Pentera

. Handle issues through the ticket lifecycle, including acknowledging receipt, triage/troubleshooting, resolving issues, and communicating with clients .

Posted 11/9/2026full-timeRemote • IsraelJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, particularly in troubleshooting and resolving issues within a Linux environment. Proficient in using Salesforce for end-user support and skilled in technical writing and documentation.

Highest-signal resume keywords

Technical Support ExperienceSalesforce ProficiencyLinux Environment FamiliarityTechnical Writing SkillsInformation Security Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue ResolutionAnalytical SkillsTechnical WritingMultitasking

Soft Skills

Attention To DetailExcellent CommunicationTeam CollaborationProblem-SolvingGet Things Done Attitude

Tools & Technologies

SalesforcePentera Support ProceduresAutomation ToolsMacrosTriggers

Industry Keywords

CybersecurityPenetration TestingInformation SecurityKnowledge Base ContributionClient Communication

Tech Stack

Tools & technologies

Cyber SecurityLinux

About the role

Key responsibilities & impact

Handle issues through the ticket lifecycle, including acknowledging receipt, triage/troubleshooting, resolving issues, and communicating with clients
Provide end-user support using Salesforce
Follow Pentera Support procedures and best practices using appropriate macros, triggers, and automation tools
Maintain internal and external documentation
Contribute articles to the knowledge base
Act as a liaison between internal departments and end-users
For major issues, create status reports and analysis and serve as the point of contact for high-level managers
Troubleshoot and solve core technical challenges alongside cybersecurity experts

Requirements

What you’ll need

1-2 years of experience in tech support
Strong attention to detail with an analytical approach to troubleshooting
Familiarity with Linux environment
Excellent communication skills and ability to work within a team
Ability to identify recurring issues and technical trends
“Get things done” attitude and ability to multitask
Fluent English (written and verbal)
Technical writing skills (preferred)
Experience with Salesforce (preferred)
Experience with information security/cyber systems and Penetration Testing tools (preferred)

Benefits

Comp & perks

Equal opportunity employer committed to building a diverse and talented workforce
Non-discrimination on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law
Candidates from all backgrounds are welcomed