Operations Coordinator

People Solutions Center

. Serve as the primary point of contact for incoming customer calls and inquiries .

Posted 10/6/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities in a fast-paced environment, with a focus on exceptional customer service and effective communication. Proficient in managing schedules, dispatching, and improving operational efficiencies within service-based industries.

Highest-signal resume keywords

Customer ServiceSchedulingDispatchingMicrosoft OfficeGoogle Workspace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportOffice CoordinationData EntryDocument ManagementWork Order ManagementProject TrackingProcess ImprovementWorkflow Development

Soft Skills

MultitaskingAttention to DetailCommunicationSelf-StarterOrganizational Skills

Tools & Technologies

Business Software Systems

Industry Keywords

Service-Based IndustriesLandscapingIrrigationConstructionHVACPlumbingElectricalHome Services

About the role

Key responsibilities & impact

Serve as the primary point of contact for incoming customer calls and inquiries
Manage high-volume phone and email communication with clients
Schedule service appointments and coordinate technician calendars
Dispatch crews and communicate schedule updates throughout the day
Create, update, and maintain work orders
Track project and service status to ensure timely completion
Communicate proactively with customers regarding scheduling, delays, and service updates
Support administrative functions including data entry, document management, and reporting
Collaborate closely with field crews and leadership to ensure seamless operations
Identify inefficiencies and help develop new processes, workflows, and best practices
Maintain accurate records and ensure exceptional customer service at every touchpoint

Requirements

What you’ll need

3+ years of experience in administrative, office coordination, dispatching, scheduling, or customer service role
Experience supporting service-based industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar environments preferred
Strong ability to multitask and prioritize in a fast-paced setting
Exceptional communication and customer service skills
Highly organized with strong attention to detail
Comfortable managing multiple moving pieces simultaneously
Self-starter who works effectively with minimal supervision
Process-minded individual who enjoys creating structure and improving efficiency
Proficiency with Microsoft Office, Google Workspace, and business software systems
Must be located within a one-hour drive of Kenmore, Washington

Benefits

Comp & perks

Healthcare benefits
401K with 3% match
PTO
Major holidays off
Fully remote position