Scheduling Ops Manager – Payroll & Exceptions

PeopleCare Health Services

. Lead scheduling-department payroll readiness, particularly on Monday and Tuesday, to meet the weekly Tuesday noon payroll deadline .

Posted 10/22/2026full-timeColorado Springs • Colorado • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling, payroll preparation, and visit verification within healthcare operations, while effectively leading teams and managing time-sensitive tasks. Proficient in utilizing scheduling systems and maintaining compliance with documentation standards.

Highest-signal resume keywords

Scheduling ExperiencePayroll PreparationEVV ComplianceAnalytical SkillsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingVisit VerificationDocumentation AccuracyTime ManagementProblem-SolvingCoachingConflict ResolutionProcess DevelopmentException ManagementManual Timesheet Handling

Soft Skills

Attention to DetailProfessional CommunicationOrganizational SkillsConfidentiality ManagementResponsiveness

Tools & Technologies

AlayaCareMicrosoft OfficeReporting ToolsScheduling SystemsCompany Technology Platforms

Industry Keywords

Home CareHealthcare OperationsStaffingEVVPayroll Readiness

About the role

Key responsibilities & impact

Lead scheduling-department payroll readiness, particularly on Monday and Tuesday, to meet the weekly Tuesday noon payroll deadline
Monitor and coordinate resolution of scheduling exceptions, manual timesheets, missed clock-ins, missed visits, visit-verification issues, and payroll-readiness items
Establish daily payroll priorities and communicate expectations to schedulers and exception-support staff
Supervise exception-support staff and provide functional direction to schedulers
Monitor output, accuracy, productivity, progress, and unresolved barriers
Verify visit information and documentation before clock-in corrections, visit approvals, or payroll-processing recommendations
Ensure manual timesheets contain required information and signatures; route incomplete or unsupported documentation for correction
Reinforce EVV, scheduling, documentation, and payroll-preparation procedures
Escalate uncertain exceptions, unresolved risks, and off-cycle payroll requests to the Scheduling Hub Director
Provide coaching, document performance concerns, and participate in leadership activities
Develop processes to reduce preventable exceptions, manual timesheets, and payroll backlogs
Partner with scheduling, Care Coordination, payroll, and other operational teams on recurring issues
Maintain a reduced individual caseload, process its exceptions, and maintain accurate documentation
Complete AlayaCare training, participate in user acceptance testing with Catalyst, validate workflows, and document system gaps and risks
Coordinate with the Staffing & Utilization Manager and provide cross-coverage when needed
Remain part of the evening, weekend, or holiday on-call rotation

Requirements

What you’ll need

Experience in scheduling, payroll preparation, EVV, visit verification, staffing, home care, healthcare operations, or a related field
Strong attention to detail and ability to identify documentation or processing errors
Ability to organize time-sensitive work and maintain progress toward firm deadlines
Strong analytical and problem-solving skills
Ability to monitor and coach employees without automatically taking over their responsibilities
Professional communication, coaching, and conflict-resolution skills
Ability to recognize and escalate payroll, performance, compliance, or system risks
Comfort using scheduling systems, Microsoft Office, reporting tools, and company technology platforms
Ability to maintain confidentiality and handle sensitive client, caregiver, scheduling, and payroll information
Previous team-lead or supervisory experience preferred
Must remain available and responsive during assigned working hours
Reliable internet and phone access
Ability to protect confidential information and monitor established communication channels
Must fulfill assigned evening, weekend, or holiday on-call responsibilities
Complete assigned AlayaCare training and become proficient in exception, visit-verification, scheduling, and manual-timesheet workflows

Benefits

Comp & perks

Remote work may be performed from a home office and/or agency office as assigned
Occasional office attendance, training, or business-related travel may be required