Staffing Ops Manager – Staffing & Utilization

PeopleCare Health Services

. Lead staffing, client coverage, caregiver matching, utilization, and on-hold activities for the scheduling department .

Posted 10/22/2026full-timeColorado Springs • Colorado • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling, staffing, and caregiver matching within healthcare operations, while effectively leading teams and maintaining operational oversight. Proficient in utilizing scheduling systems and ensuring professional communication across departments.

Highest-signal resume keywords

Scheduling ExperienceCaregiver MatchingTeam LeadershipProblem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Staffing CoordinationSchedule DevelopmentClient CoverageWorkflow ValidationOperational Oversight

Soft Skills

Professional CommunicationDecision-MakingCoaching AbilityOrganizational SkillsService Recovery

Tools & Technologies

AlayaCareScheduling SystemsReporting ToolsMicrosoft OfficeTrackers

Industry Keywords

Home CareHealthcare OperationsClient ConfidentialityCare CoordinationCustomer Service

About the role

Key responsibilities & impact

Lead staffing, client coverage, caregiver matching, utilization, and on-hold activities for the scheduling department
Monitor daily scheduling activity, open shifts, caregiver availability, client coverage, and schedule development
Ensure assigned schedulers make timely and documented progress on caseloads
Coordinate with Care Coordinators, recruiting, intake, and other departments to address staffing barriers
Escalate unresolved authorization, staffing, service, or coverage concerns to the Scheduling Hub Director
Implement client-staffing priorities established by the Scheduling Hub Director
Maintain operational oversight of the on-hold list and report progress, barriers, risks, and recommendations
Identify upcoming caregiver absences and potential client-coverage gaps
Directly supervise assigned caseload-holding schedulers and monitor team performance
Provide coaching, document performance concerns, and participate in leadership activities
Promote professional communication and accurate documentation among clients, caregivers, families, and internal teams
Maintain a reduced individual caseload, staff assigned clients, process exceptions, and respond to coverage needs
Complete AlayaCare training and participate in side-by-side user acceptance testing with Catalyst
Validate scheduling, open-shift, caregiver-availability, client-assignment, and documentation workflows in AlayaCare
Help develop procedures and training materials after workflows are confirmed
Coordinate with the Payroll & Exceptions Manager and provide cross-coverage when needed
Serve as the department's primary operational lead Wednesday through Friday
Continue monitoring urgent staffing and client-coverage risks Monday and Tuesday

Requirements

What you’ll need

Experience in scheduling, staffing, workforce coordination, home care, healthcare operations, customer service, or a related field
Strong understanding of caregiver matching, client coverage, schedule development, and follow-up
Ability to organize competing priorities and respond calmly to urgent staffing needs
Strong problem-solving, decision-making, and service-recovery skills
Professional written and verbal communication
Ability to provide and receive constructive feedback appropriately
Ability to coach employees while maintaining clear accountability for results
Ability to implement leadership priorities consistently and recognize when a decision requires Director approval
Ability to collaborate across scheduling, recruiting, intake, Care Coordination, payroll, and leadership teams
Comfort using scheduling systems, Microsoft Office, trackers, reporting tools, and company technology platforms
Ability to maintain confidentiality and handle sensitive client, caregiver, and scheduling information
Must remain available and responsive during assigned working hours
Must maintain reliable internet and phone access
Must protect confidential information and monitor established communication channels
Must fulfill assigned evening, weekend, or holiday on-call responsibilities
Previous team-lead or supervisory experience preferred

Benefits

Comp & perks

Remote work may be performed from a home office and/or agency office as assigned
Occasional office attendance, training, or business-related travel may be required