Account Manager

PeopleJoy

. Own relationships for a portfolio of clients and serve as the primary point of contact .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $57,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and portfolios, with a strong focus on driving engagement and satisfaction metrics. Proficient in utilizing analytical skills to provide data-backed recommendations and improve account health in B2B SaaS and HR tech environments.

Highest-signal resume keywords

Client Relationship ManagementB2B SaaS ExperienceAnalytical SkillsExceptional Communication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Portfolio ManagementData AnalysisEngagement MetricsAccount Health TrackingOnboarding ProcessesRenewal ManagementClient Feedback AnalysisSuccess PlanningKPI MonitoringProcess Implementation

Soft Skills

CommunicationProblem-SolvingPrioritizationCollaborationBoundary Setting

Industry Keywords

Employee BenefitsHR TechFinancial ServicesClient SuccessPSLF Policy Knowledge

About the role

Key responsibilities & impact

Own relationships for a portfolio of clients and serve as the primary point of contact
Understand client goals, workforce, and benefits priorities
Lead client implementation and onboarding in partnership with the Product team
Drive employee engagement and borrower participation with marketing and client success support
Monitor adoption, engagement, and satisfaction metrics
Lead regular business reviews and report partnership impact
Manage renewals, identify expansion opportunities, and address account risks
Share client feedback with product, engineering, design, sales, support, and leadership teams
Answer client questions, resolve issues, and coordinate across internal teams
Set actionable account goals and create success plans aligned with client priorities
Track account health, retention, engagement KPIs, and continuously improve them
Support sales with new deals, renewals, and account expansion

Requirements

What you’ll need

Successfully managed a portfolio of client accounts
Experience ideally in B2B SaaS, employee benefits, HR tech, or financial services
Exceptional communication skills with HR leaders, benefits teams, executives, and internal colleagues
Experience introducing processes or playbooks to manage accounts efficiently and at scale
Analytical and data-driven approach using engagement and adoption metrics
Ability to understand student-loan borrower needs and deliver a positive experience
Ability to prioritize competing client needs and manage multiple accounts
Ability to set boundaries and communicate when requests are not possible
Experience working closely with founders or senior leaders
Ability to provide data-backed recommendations
Ability to stay informed on PSLF policy changes affecting clients and employees

Benefits

Comp & perks

Medical insurance
Dental insurance
401(k)
Short-term disability insurance
Long-term disability insurance
Life insurance