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Behavioral Health Navigator
PeopleOne Health. Support the social worker in addressing patients’ mental, behavioral, and social needs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health coordination, including conducting screenings and managing referrals, while effectively collaborating with multidisciplinary teams to enhance patient care. Proficient in utilizing electronic health records (EHR) for documentation and tracking outcomes related to behavioral health services.
Highest-signal resume keywords
Bachelor's Degree In Social WorkBehavioral Health CoordinationCommunity Outreach ExperienceKnowledge Of Electronic Health Records (EHR)Strong Verbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conducting ScreeningsReferral ManagementPatient NavigationBehavioral Health EducationCrisis CoordinationQuality Improvement InitiativesTracking OutcomesDocumentation In EHRSocial Determinants Of Health (SDOH)Mental Health Resources Coordination
Soft Skills
Interpersonal AbilitiesCustomer Service SkillsEmpathyCultural HumilityAdaptability
Certifications & Qualifications
Certified Medical Assistant
Industry Keywords
Behavioral HealthMental HealthSubstance Use TreatmentCommunity ResourcesHIPAA Compliance
About the role
Key responsibilities & impact- Support the social worker in addressing patients’ mental, behavioral, and social needs.
- Coordinate therapy, psychiatry, and mental health resources with external behavioral health services.
- Conduct Social Determinants of Health (SDOH) screenings, provide resources, and make referrals.
- Collaborate with a multidisciplinary care team to align physical and behavioral health needs.
- Conduct community outreach and build partnerships with local organizations and support programs.
- Coordinate with local substance use treatment providers for assessments and referrals.
- Provide behavioral health and wellness education for members and employees.
- Track completion of mental health screenings and documentation in the EHR.
- Participate in team huddles, care conferences, and staff meetings.
- Track and report outcomes related to behavioral health referrals and member engagement.
- Maintain accurate documentation of interactions and follow-ups in the EHR.
- Distribute educational materials on behavioral health and community resources.
- Assist during member crises by coordinating urgent referrals and contacting providers or emergency services per protocol.
- Collaborate with clinical operations and training teams to improve behavioral health navigation workflows, forms, and processes.
- Stay current with community resources, behavioral health trends, and best practices.
- Participate in quality improvement initiatives and provide feedback to enhance behavioral health integration within primary care.
- Perform other duties as assigned to support PeopleOne Health’s mission and goals.
Requirements
What you’ll need- Bachelor’s Degree in Social Work, Psychology, Counseling, or a related field.
- Alternatively, Certified Medical Assistant with at least 3–5 years of relevant experience in behavioral health or primary care settings, care coordination, referral management, or patient navigation, conducting screenings such as PHQ-2, GAD-7, and SDOH tools, and supporting patients with behavioral health, substance use, or social service needs.
- 1–3 years post-Bachelor’s experience preferred.
- Knowledge of area community resources required.
- Experience in mental or behavioral health, care navigation, or community outreach required.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Authenticity, empathy, and cultural humility in member engagement.
- Ability to remain calm and focused in high-pressure or crisis situations.
- Knowledge of electronic health records (EHR) preferred.
- Strict confidentiality per HIPAA guidelines.
- Independent, dependable, flexible, and proactive.
- Adaptability to change and willingness to learn new processes and workflows.
- Ability to remain stationary while working remotely for extended periods.
- Frequent use of a computer, keyboard, telephone, and headset.
- Ability to communicate clearly and effectively with patients and staff by phone and electronic messaging.
- Ability to occasionally lift files or office equipment up to 10 pounds.
- Close vision and ability to adjust focus.