Behavioral Health Navigator

PeopleOne Health

. Support the social worker in addressing members’ mental, behavioral, and social needs .

Posted 10/9/2026full-timeRemote • Florida • United StatesJunior💰 $23 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavioral health navigation, care coordination, and community outreach, with a strong focus on member engagement and support. Proficient in conducting screenings and maintaining accurate documentation in electronic health records (EHR).

Highest-signal resume keywords

Behavioral Health NavigationCare CoordinationCommunity OutreachElectronic Health Records (EHR)Mental Health Screenings

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Social Determinants of Health ScreeningsReferral ManagementPatient NavigationPHQ-2 ScreeningGAD-7 ScreeningCrisis CoordinationBehavioral Health EducationDocumentationQuality Improvement InitiativesKnowledge of Community Resources

Soft Skills

Strong Verbal CommunicationWritten CommunicationInterpersonal SkillsEmpathyCultural HumilityCalmness Under PressureDependabilityFlexibilityProactivityAdaptability

Certifications & Qualifications

Bachelor’s Degree in Social WorkBachelor’s Degree in PsychologyBachelor’s Degree in CounselingCertified Medical Assistant

Industry Keywords

Behavioral HealthMental HealthSubstance Use TreatmentHIPAA CompliancePrimary CareCommunity ResourcesCare TeamsMember EngagementCrisis SituationsEducational Materials

About the role

Key responsibilities & impact

Support the social worker in addressing members’ mental, behavioral, and social needs
Coordinate therapy, psychiatry, and mental health resources with external behavioral health services
Conduct Social Determinants of Health screenings, provide resources, and make referrals
Collaborate with multidisciplinary care teams to align physical and behavioral health needs
Conduct community outreach and build partnerships with local organizations and support programs
Coordinate with local substance use treatment providers for assessments and referrals
Provide behavioral health and wellness education to members and employees
Track completion of mental health screenings and documentation in the EHR
Participate in team huddles, care conferences, and staff meetings
Track and report outcomes related to behavioral health referrals and member engagement
Maintain accurate documentation of interactions and follow-ups in the EHR
Support distribution of educational materials on behavioral health and community resources
Assist during member crises by coordinating urgent referrals and contacting appropriate providers or emergency services per protocol
Collaborate with clinical operations and training teams to improve behavioral health navigation workflows, forms, and processes
Stay current with community resources, behavioral health trends, and best practices
Participate in quality improvement initiatives and contribute feedback to enhance behavioral health integration within primary care
Perform other duties as assigned to support PeopleOne Health’s mission and goals

Requirements

What you’ll need

Spanish speaking preferred but not required
Bachelor’s Degree in Social Work, Psychology, Counseling, or a related field; OR Certified Medical Assistant with at least 3–5 years of relevant experience
For the Certified Medical Assistant alternative: relevant experience in behavioral health or primary care settings; care coordination, referral management, or patient navigation; conducting screenings such as PHQ-2, GAD-7, and SDOH tools; supporting patients with behavioral health, substance use, or social service needs
1–3 years post-Bachelor’s experience preferred
Knowledge of area community resources required
Experience in mental or behavioral health, care navigation, or community outreach required
Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
Authenticity, empathy, and cultural humility in member engagement
Ability to remain calm and focused in high-pressure or crisis situations
Knowledge of electronic health records (EHR) preferred
Strict confidentiality according to HIPAA guidelines
Independent, dependable, flexible, and proactive
Adaptable to change and eager to learn new processes and workflows
Ability to remain in a stationary position while working remotely for extended periods
Frequent use of a computer, keyboard, telephone, and headset
Ability to communicate clearly and effectively with patients and staff by phone and electronic messaging
Occasional lifting of files or office equipment up to 10 pounds
Close vision and ability to adjust focus