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Business Support I
Peoples Bank. Provide professional phone and email support to business clients and internal partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing professional support for business banking and treasury products, with a strong focus on customer service, compliance, and effective communication. Capable of troubleshooting technical issues and collaborating with internal teams to enhance client satisfaction.
Highest-signal resume keywords
Customer Service ExperienceBusiness Banking SupportTechnical TroubleshootingData Entry SkillsCompliance Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ACH ProcessingWire TransfersPositive PayRemote Deposit CaptureOnline Banking Platforms
Soft Skills
Excellent CommunicationAdaptabilityTeam PlayerIndependenceFlexibility
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Client SupportCall CenterBanking ExperienceService RequestsContinuous Improvement
About the role
Key responsibilities & impact- Provide professional phone and email support to business clients and internal partners
- Assist clients with ACH, wires, Positive Pay, remote deposit capture, and online banking platforms
- Troubleshoot technical or access issues by asking diagnostic questions and identifying solutions
- Explain products, services, fees, and policies clearly and accurately
- Process transfers, payments, account maintenance, and general service requests
- Collaborate with internal departments to resolve issues efficiently
- Recommend additional products or self-service tools that benefit clients
- Maintain accurate documentation and follow compliance and security procedures
- Participate in coaching, training, and continuous improvement initiatives
- Perform special projects as assigned
Requirements
What you’ll need- High school diploma, GED, or equivalent required
- Minimum of one year of customer service, call center, or client support preferred
- Minimum of one or more years of banking experience preferred
- Experience supporting business banking or treasury products
- Strong computer proficiency and data entry skills
- Excellent communication and customer service abilities
- Ability to work both independently and collaboratively
- Strong adaptability in a fast-paced environment
- Commitment to accuracy, confidentiality, and integrity
- Flexibility in scheduling
- Team player
Benefits
Comp & perks- 401(k) retirement plan with an employer match
- Employee stock purchase plan
- Education assistance programs, including student loan and tuition paydown/reimbursement
- Paid vacation
- Paid holidays
- Additional benefits offered through the company benefits package