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Business Support I
Peoples Bank. Provide professional phone and email support to business clients and internal partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing professional support for treasury services, including ACH, wires, and online banking platforms, while maintaining compliance and security procedures. Strong communication and customer service skills are essential for effectively assisting clients and resolving issues.
Highest-signal resume keywords
Treasury Services SupportCustomer Service ExperienceBanking ExperienceStrong Computer ProficiencyExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ACHWiresPositive PayRemote Deposit CaptureOnline Banking PlatformsData Entry SkillsAccount MaintenanceService Request ProcessingTroubleshootingCompliance Procedures
Soft Skills
Excellent CommunicationCustomer Service AbilitiesAdaptabilityTeam PlayerFlexibility
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Business BankingTreasury ProductsClient SupportCall Center ExperienceContinuous Improvement
About the role
Key responsibilities & impact- Provide professional phone and email support to business clients and internal partners
- Assist clients with treasury services such as ACH, wires, Positive Pay, remote deposit capture, and online banking platforms
- Troubleshoot technical or access issues by asking diagnostic questions and identifying solutions
- Explain products, services, fees, and policies clearly and accurately
- Process service requests including transfers, payments, account maintenance, and general inquiries
- Collaborate with internal departments to resolve issues efficiently
- Identify opportunities to recommend additional products or self-service tools that benefit clients
- Maintain accurate documentation and follow compliance and security procedures
- Participate in coaching, training, and continuous improvement initiatives
- Perform special projects as assigned
Requirements
What you’ll need- High school diploma, GED, or equivalent required
- Minimum of one year of customer service, call center, or client support preferred
- Minimum of one or more years’ banking experience preferred
- Experience supporting business banking or treasury products
- Strong computer proficiency and data entry skills
- Excellent communication and customer service abilities
- Ability to work both independently and collaboratively
- Strong adaptability in a fast-paced environment
- Commitment to accuracy, confidentiality, and integrity
- Flexibility in scheduling
- Team player
Benefits
Comp & perks- 401(k) retirement plan with an employer match
- Employee stock purchase plan
- Education assistance programs, including student loan and tuition paydown/reimbursement
- Paid vacation
- Paid holidays
- Additional benefits described on the employer's careers website