Junior Payment Operations Officer

Pepperstone

. Assist with processing client deposits and withdrawals .

Posted 11/3/2026full-timeLimassol • CyprusJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in transaction processing, client communication, and compliance monitoring, with a strong focus on AML practices and attention to detail. Proficient in managing client accounts and supporting finance operations within a dynamic team environment.

Highest-signal resume keywords

Transaction ProcessingAML Compliance MonitoringClient CommunicationMicrosoft ExcelProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction MonitoringFraud DetectionPayment ProcessingReconciliationCash AdjustmentsName MatchingUnusual Activity ReportingCompliance Policy AdherenceClient Account ManagementAttention to Detail

Soft Skills

Excellent Communication SkillsTime ManagementProblem-SolvingAbility to Work Under PressureTeam Collaboration

Tools & Technologies

SalesforceSlackPayment Service Providers (PSPs)Microsoft Excel

Industry Keywords

AMLFraudComplianceFinanceAccounting

About the role

Key responsibilities & impact

Assist with processing client deposits and withdrawals
Ensure timely and accurate responses to internal staff and client email queries
Allocate daily manual funding methods to client accounts
Process withdrawals within the day and inform clients once completed
Liaise with banks and third-party payment providers
Monitor and respond to client enquiries via Salesforce
Perform transaction monitoring from an AML perspective
Conduct AML, fraud, and license-jurisdiction checks on withdrawals
Monitor fraudulent transactions and take action according to compliance policy
Escalate suspected AML, terrorist financing, and fraud cases
Submit Unusual Activity Reports to Compliance when necessary
Handle card fraud and chargeback disputes
Complete name matching to identify third-party transactions
Action banking, PSP, Salesforce, and Slack inbox requests within SLAs
Download transaction statements and prepare them for daily reconciliation
Check deposits, correct payment and deposit errors, and process cash adjustments
Support payment provider reconciliation processes
Identify continuous improvement opportunities and update process guides and the company Knowledge Base
Submit IT tickets and investigate transaction issues with PSPs
Provide Accounts-related information to Compliance and payment providers
Verify bank statements and complete allocated tasks within the business day
Support the broader Finance team as needed
Report to the Payment Operations Team Lead based in Limassol, Cyprus

Requirements

What you’ll need

Fluency in English is a must; any other language is advantageous
Weekly/monthly shift rotation may be applied according to department needs
Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
Excellent people and communication skills
Ability to maintain a high level of attention to detail and accuracy
Strong problem-solving skills and dedication to continuous process improvements
Excellent time management skills and ability to remain calm under pressure
Intermediate skills in Microsoft Excel
Enjoy working in a dynamic global team

Benefits

Comp & perks

Competitive salary structure including company bonus scheme
Flexible and hybrid working
Remote working option - work from anywhere for up to 4 weeks per year
10 days of Company paid sick leave annually
21 days of paid vacation within the first year of employment, increasing to 25 days after one year
3 paid volunteering days per year & Workplace Giving Program
Comprehensive medical insurance with coverage for your healthcare needs
Pension fund
Employee referral bonuses for referring top talent to the company
Ongoing personal development & learning opportunities
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Genuinely collaborative and friendly culture
Employee Assistance Program & Wellbeing Initiatives
Convenient and cozy office located near the Limassol Municipal Garden