Junior Trading Operations Engineer

Pepperstone

. Provide Tier 2&3 escalation and operational support to the business .

Posted 11/10/2026full-timeSantiago • ChileJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 2&3 operational support for trading systems and third-party applications, with a strong focus on troubleshooting, system upgrades, and compliance with regulatory demands. Proficient in configuring trading servers and facilitating infrastructure projects while ensuring continuous operation and effective stakeholder communication.

Highest-signal resume keywords

Tier 2&3 SupportTrading Systems MonitoringMT4/MT5/cTrader ConfigurationPython KnowledgeSQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem UpgradesOperational SupportProcess DocumentationProduct Pricing Monitoring

Soft Skills

Effective CommunicationFlexibilityCommitment to Learning

Tools & Technologies

Project Management Tools

Industry Keywords

Trading InfrastructureCorporate ActionsRegulatory ComplianceLiquidity HUB

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Provide Tier 2&3 escalation and operational support to the business
Monitor business-critical IT systems, including trading systems, proxy servers, Liquidity HUB, and third-party applications
Configure MT4, MT5, and cTrader trading servers according to business and regulatory demands
Ensure the continuous operation of trading services
Troubleshoot system issues, manage system upgrades, document processes, and provide technical support for users
Monitor product pricing and resolve pricing issues
Complete daily operational tasks required by the business and regulators
Provide fast, effective, and efficient support to stakeholders throughout the business
Facilitate trading infrastructure projects with internal IT departments and external technology providers
Work on corporate actions such as dividends, stock splits, and swaps

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Technology, Finance or any other related discipline
Excellent knowledge of the English language both written and oral is necessary
0–2 years of experience in a support, analyst or operations role (internships count)
Hands-on experience with project management tools
Knowledge of Python and SQL is an advantage
Flexibility with regards to work hours, weekend tasks, and shifts
Commitment to ongoing learning

Benefits

Comp & perks

Competitive salary structure including company bonus scheme
Genuinely collaborative and friendly culture
Flexible and hybrid working
Remote working option – work from anywhere for up to 4 weeks per year
Ongoing personal development & learning opportunities
Paid annual leave and paid sick leave
3 paid volunteering days per year & Workplace Giving Program
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Employee Assistance Program & Wellbeing Initiatives