Payment Operations Officer

Pepperstone

. Allocate funding and process withdrawals promptly, keeping clients informed .

Posted 11/11/2026full-timeSantiago • ChileMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transaction monitoring, compliance policies, and AML checks while maintaining effective communication with clients and stakeholders. Proficient in handling chargeback disputes and ensuring timely processing of financial transactions.

Highest-signal resume keywords

Transaction MonitoringAML ChecksMicrosoft ExcelCommunication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction MonitoringAML ChecksChargeback Dispute HandlingUnusual Activity ReportsPayment Provider ReconciliationCash AdjustmentsFraud DetectionCompliance PoliciesName MatchingFinancial Reporting

Soft Skills

Communication SkillsProblem-Solving SkillsTime ManagementAttention to DetailAbility to Work Under Pressure

Industry Keywords

Fraud PreventionComplianceFinancial TransactionsClient InquiriesDynamic Global Team

About the role

Key responsibilities & impact

Allocate funding and process withdrawals promptly, keeping clients informed
Communicate with banks and payment providers to ensure smooth transactions
Monitor and respond to client inquiries in a timely and accurate manner
Conduct AML checks and monitor transactions for fraud
Escalate AML, TF, or fraud concerns to the appropriate team
Submit Unusual Activity Reports and handle card fraud cases
Uphold compliance policies and conduct name matching for third-party transactions
Handle chargeback disputes and maintain effective communication with stakeholders
Clear and respond to emails, messages, and requests in a timely manner
Assist in payment provider reconciliation and process cash adjustments and transfers
Support continuous improvement efforts and update the internal knowledge base
Report IT issues and provide information to Compliance and payment providers
Complete required training modules and verify bank statements
Ensure completion of assigned tasks within the business day

Requirements

What you’ll need

Fluency in English is a must; any other language is advantageous
Weekly/Monthly shift rotation may be applied according to department needs
Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
Excellent people and communication skills
Ability to maintain a high level of attention to detail and accuracy
Strong problem-solving skills and dedication to continuous process improvements
Excellent time management skills and ability to remain calm under pressure
Intermediate skills in Microsoft Excel
Desire and commitment to ongoing learning and development
Enjoy working in a dynamic global team

Benefits

Comp & perks

Competitive salary structure including company bonus scheme
Genuinely collaborative and friendly culture
Flexible and hybrid working
Remote working option – work from anywhere for up to 4 weeks per year
Ongoing personal development & learning opportunities
Paid annual leave and paid sick leave
3 paid volunteering days per year & Workplace Giving Program
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Employee Assistance Program & Wellbeing Initiatives