Call Center Service Representative 3

Peraton

. Support the Department of Defense’s Defense Travel Management Office Travel Assistance Center supporting Department of Defense Temporary Duty Travel through the Defense Travel System .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $39,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and problem-solving within the travel industry, particularly with government travel systems and the Defense Travel System. Proficient in handling inquiries, processing orders, and utilizing mechanized systems for service order management.

Highest-signal resume keywords

Customer Solutions ExperienceDefense Travel System ExperienceRightNow ExperienceGovernment Travel Systems ExperienceTravel Assistance Center Program Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem SolvingCustomer ServiceOrder ProcessingCall LoggingTravel Reservations

Soft Skills

Excellent Communication SkillsAnalytical Skills

Tools & Technologies

Defense Travel SystemRightNowGlobal Distribution Systems

Certifications & Qualifications

Active Public TrustTier III Background Investigation

Industry Keywords

Department of DefenseTravel Assistance CenterGovernment Financial SystemsTravel Industry Experience

About the role

Key responsibilities & impact

Support the Department of Defense’s Defense Travel Management Office Travel Assistance Center supporting Department of Defense Temporary Duty Travel through the Defense Travel System
Answer incoming calls and chats, handle complaints, troubleshoot problems, and provide non-technical information
Respond to customer inquiries and provide product and service information
Process orders, forms, and applications
Make outbound service calls to potential customers as needed
Use mechanized systems to initiate and complete service orders and handle customer requests
Research required information using available resources
Identify and escalate priority issues and complaints
Follow up on customer calls where necessary
Complete call logs and produce call reports and/or metrics
Work in one or multiple queues/skill sets, including general support, travel reservations, and finances
Assist in training new employees
Support general inquiries related to reservations, financial matters, or technical matters

Requirements

What you’ll need

2-4 years work experience with High School diploma
High School level reading, writing, and analytical skills
Excellent communication skills
Must be a U.S Citizen
Must have an Active Public Trust with a Tier III Background Investigation
Experience with problem solving
Experience with customer solutions
Experience on the Travel Assistance Center program (3+ years)
Experience with government travel systems (3+ years)
Experience with the Defense Travel System (3+ years)
Experience with RightNow (3+ years)
Travel industry customer and technical experience (3+ years)
Preferred: Experience on the Travel Assistance Center program (5+ years)
Preferred: Experience with government travel systems (5+ years)
Preferred: Experience with the Defense Travel System (5+ years)
Preferred: Experience with RightNow (5+ years)
Preferred: Travel industry customer and technical experience (5+ years)
Preferred: Experience with Government financial systems (5+ years)
Preferred: Experience with Global Distribution Systems (GDSs) (5+ years)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Short-term disability
Long-term disability
Employee assistance program (EAP)
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Potential overtime eligibility
Shift differential eligibility
Discretionary bonus eligibility