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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Tier 2 technical support for JOMIS HCD mobile and web applications, with a strong focus on troubleshooting, compliance with DoD cybersecurity standards, and effective communication with diverse stakeholders.
Highest-signal resume keywords
Tier 2 Technical SupportDoD Cybersecurity ComplianceIOS/Android ProficiencyIncident Response ProcessesActive Public Trust T3 Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced TroubleshootingRoot-Cause AnalysisSystem Sustainment WorkflowsSecure Application DeploymentTechnical Documentation
Soft Skills
Communication SkillsCustomer Support Skills
Tools & Technologies
MDM/MAM SolutionsServiceNow ITSMAgile/DevSecOps Environments
Certifications & Qualifications
IAT II Certification (Security+)ITIL4/5 Foundations Certification
Industry Keywords
DoD Health IT SystemsOperational Medical ApplicationsHealth Care Delivery ConceptsMilitary Health EnvironmentsRMF Controls
Tech Stack
Tools & technologiesAndroidCyber SecurityiOSITSMServiceNowSplunk
About the role
Key responsibilities & impact- Provide Tier 2 technical expertise for JOMIS HCD mobile and web applications
- Perform advanced troubleshooting, root-cause analysis, and problem resolution for escalated incidents
- Provide sustainment and operational support for application services, hosting environments, mobile devices, configurations, and data workflows
- Support deployment activities, including environment preparation, configuration validation, installation guidance, upgrades, integration testing, and post-deployment verification
- Collaborate with engineering, product, cybersecurity, and hosting/platform operations teams
- Monitor system health, logs, and performance metrics and recommend reliability and readiness improvements
- Support mobile device management, secure application distribution, and DoD mobility and hosting standards
- Develop and maintain SOPs, troubleshooting guides, knowledge articles, deployment checklists, and configuration references
- Support change management, release readiness, coordinated updates, and operational-user communications
- Provide guidance to end users, training leads, and support technicians
- Participate in technical working groups, configuration control boards, and readiness reviews
- Ensure compliance with DoD cybersecurity, RMF controls, data handling policies, and accreditation requirements
Requirements
What you’ll need- Experience supporting DoD health IT systems, operational medical applications, or similar enterprise mobile/web systems in a Tier 2 or SME capacity
- Strong understanding of JOMIS, HCD capabilities, or equivalent operational medical information systems
- Proficiency with iOS/Android, MDM/MAM solutions, secure application deployment methodologies, and related hosting environments
- Experience with system sustainment workflows, incident response processes, and technical troubleshooting in enterprise and field environments
- Familiarity with DoD cybersecurity compliance requirements, including RMF, STIGs, PKI, and mobile security
- Ability to analyze complex system issues and communicate technical concepts clearly to technical and non-technical stakeholders
- Prior experience supporting systems in deployed, disconnected, or tactical military environments
- Knowledge of medical workflows, Health Care Delivery concepts, or operational clinical support systems
- Experience engaging with product owners, developers, and integration teams in Agile/DevSecOps environments
- Strong documentation, communication, and customer support skills
- BS with 0–2 years of experience or high school education with 6–8 years of experience
- Must be a US Citizen
- Active Public Trust T3 Clearance or ability to obtain one
- Current active IAT II certification (Security+) with related Computing Environment (CE) Splunk certifications to comply with DoD 8570 and DoD 8140.03 requirements
- ITIL4/5 Foundations Certification preferred
- Experience working within Military Health and Operational Medicine environments preferred
- Familiarity with ServiceNow (MHSSHD) ITSM ticketing system preferred
- 4+ years providing enterprise-level application and IT service-level support preferred
Benefits
Comp & perks- Potential remote work with customer approval
- Overtime eligibility may apply
- Shift differential may apply
- Discretionary bonus may apply