Director, Administration and Enablement

Peraton

. Lead administration and user enablement of Peraton[x], Peraton's enterprise generative AI and agentic analytics platform .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $146,000 - $234,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise generative AI platforms, user enablement, and change management while ensuring compliance with relevant frameworks. Proven ability to lead cross-functional teams, develop training programs, and oversee platform governance and analytics.

Highest-signal resume keywords

Enterprise SaaS AdministrationGenerative AI KnowledgeITIL Service ManagementChange Management LeadershipBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationUser ManagementData ClassificationPlatform ConfigurationAnalytics DeliveryKnowledge ManagementContent GovernanceWorkflow DesignTraining DevelopmentCost Governance

Soft Skills

Excellent CommunicationFacilitation SkillsTeam LeadershipMentoringUser Training

Tools & Technologies

Generative AI PlatformsService Desk SoftwareCollaboration ToolsAnalytics PlatformsKnowledge Base Systems

Certifications & Qualifications

ITILPMPAWSAgile/SAFeProsci

Industry Keywords

NIST 800-171CMMCFedRAMPDoD EnvironmentsU.S. Government Security Clearance

Tech Stack

Tools & technologies

AWSITSMPMP

About the role

Key responsibilities & impact

Lead administration and user enablement of Peraton[x], Peraton's enterprise generative AI and agentic analytics platform
Oversee user and program provisioning, role-based access, data-tier management, environment configuration, and platform settings
Establish administrative standards for access requests, onboarding/offboarding, project and workspace management, and knowledge-base governance
Oversee release readiness and administrator/end-user change management
Run the service desk and tiered user support model, including ticket intake, triage, escalation, and resolution tracking
Manage AI usage, cost, and license administration
Maintain administrative documentation, runbooks, and audit-ready records
Own enablement strategy, including onboarding, training curricula, office hours, user guides, and playbooks
Build a community of practice and power-user/champion network
Direct analysts in designing reusable skills, flows, workflows, dashboards, and templates
Partner with programs to identify use cases, guide pilots, and scale successful solutions
Measure adoption, engagement, and value using analytics and user feedback
Lead knowledge workers in curating, organizing, and governing platform content
Set content quality, metadata, classification, and lifecycle standards
Maintain a central knowledge base of FAQs, how-to content, and lessons learned
Lead, mentor, and develop a cross-functional team
Define roles, career paths, performance goals, and development plans
Plan staffing and hiring and assign team members based on demand
Serve as primary contact for program leaders and business units
Gather and prioritize requirements and represent them to product and engineering teams
Report adoption, satisfaction, support performance, cost, and value metrics to senior leadership
Manage the administration and enablement budget, vendor relationships, and licensing
Ensure compliance with Peraton policy, Acceptable Use Policy, and relevant frameworks including NIST 800-171, CMMC, and FedRAMP
Enforce least-privilege access, data classification, periodic access reviews, and audit-evidence practices
Promote responsible AI through training, human-in-the-loop review, output verification, and governed approval workflows

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Business, Education/Instructional Design, or a related field
16+ years of experience in system or platform administration, IT service management, technology enablement, or analytics delivery
5+ years leading multidisciplinary teams
Proven experience administering enterprise SaaS, collaboration, or analytics platforms, including user and access management, configuration, and governance
Demonstrated success leading technology adoption, training, and change-management programs across large or distributed organizations
Strong working knowledge of generative AI, LLMs, and agentic workflows
Experience running service desk and user support operations (ITIL or equivalent)
Experience leading mixed technical and non-technical teams
Excellent communication and facilitation skills, including training users, briefing executives, and translating technical topics into business terms
Experience managing budgets, vendors, and licensing
Ability to obtain and maintain a U.S. government security clearance, if required by the program
U.S. Citizenship Required
Preferred: Master's degree
Preferred: Experience with knowledge management, content governance, ontologies, or knowledge graphs
Preferred: Background in instructional design, training development, customer success, or enablement
Preferred: Background in data analytics, business analysis, or all-source analysis
Preferred: Experience administering systems in regulated or DoD environments
Preferred: ITIL, Prosci/change management, PMP, AWS, or Agile/SAFe certifications
Preferred: Experience with AI usage and cost governance (FinOps) and platform analytics

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Short-term disability
Long-term disability
Employee Assistance Program (EAP)
Parental leave
401(k)
Paid time off (PTO) for vacation
Company-paid holidays
Potential eligibility for overtime, shift differential, and a discretionary bonus in addition to base pay