Enterprise Operations Manager

Peraton

. Provide enterprise-wide leadership for day-to-day operations across infrastructure management, cybersecurity operations, end user support, and program support .

Posted 10/8/2026full-timeUnited StatesSeniorLead💰 $135,000 - $216,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise IT operations, including infrastructure management, cybersecurity practices, and end user support, while ensuring compliance with federal IT standards and DOT governance. Proven ability to lead cross-functional teams, drive continuous improvement, and manage performance metrics effectively.

Highest-signal resume keywords

Enterprise IT Operations ManagementCybersecurity PracticesITIL-Based ProcessesServiceNow or Equivalent ITSM SystemsLeadership and Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ManagementCloud HostingNetwork ServicesEnd User Support FunctionsIncident ResponseVulnerability ManagementDisaster RecoveryPerformance MetricsKPI TrackingProcess Improvement

Soft Skills

Strong LeadershipCommunication SkillsCustomer-Facing SkillsStrategic ThinkingAttention to Detail

Tools & Technologies

ServiceNowEnterprise Service Management Platforms

Certifications & Qualifications

ITIL v4 CertificationPublic Trust Clearance

Industry Keywords

Federal IT StandardsDOT Governance ComplianceShared Services EnvironmentsCloud MigrationCyber Compliance

Tech Stack

Tools & technologies

CloudCyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Provide enterprise-wide leadership for day-to-day operations across infrastructure management, cybersecurity operations, end user support, and program support
Coordinate cross-functional teams to ensure service delivery, operational stability, DOT governance compliance, federal IT standards adherence, service levels, and Award Fee criteria
Oversee server hosting, networking, connectivity, cloud operations, and system administration
Align security operations, incident response, vulnerability management, and disaster recovery with DOT requirements
Support end user services leadership across enterprise help desk, desktop support, field support, mobility device management, and hardware/software lifecycle processes
Lead operational reporting, performance metrics, and KPI tracking
Identify trends, risks, automation, productivity, and process improvement opportunities
Manage escalations and operational issues while coordinating with DOT stakeholders and leadership
Participate in governance forums, executive briefings, and planning sessions
Drive continuous improvement to enhance service quality, operational efficiency, and enterprise resiliency
Ensure documentation, processes, and procedures meet compliance, quality, and audit requirements

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, or related field
12 years of experience in enterprise IT operations
At least 5 years in a management or leadership role
Experience managing multi-tower IT service delivery and leading multiple tower/task leaders in complex or federal environments
Strong knowledge of infrastructure operations, cloud hosting, network services, cybersecurity practices, and end user support functions
Experience with ITIL-based processes and enterprise service management platforms
Must be able to obtain a Public Trust clearance
US citizenship required
ITIL v4 certification preferred
Prior experience supporting federal agencies or shared services environments preferred
Experience with ServiceNow or equivalent ITSM systems preferred
Background supporting cloud migration, enterprise networking, or cyber compliance preferred
Strong leadership, communication, and customer-facing skills
Ability to lead cross-functional teams and collaborate with diverse stakeholders
Strategic thinking, operational mindset, and attention to detail
Proven ability in performance management, metrics, and continuous improvement

Benefits

Comp & perks

Potential eligibility for overtime
Shift differential may be available
Discretionary bonus may be available