Enterprise Service and Configuration Management Analyst

Peraton

. Identify, document, and manage configuration items (CIs), including relationships and dependencies .

Posted 11/6/2026full-timeRemote • United StatesSeniorLead💰 $66,000 - $106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Configuration Management, including maintaining a Configuration Management Database (CMDB) and applying ITIL principles for incident, change, and problem management. Proficient in data analysis and reporting, with strong communication skills to convey complex information effectively.

Highest-signal resume keywords

Configuration ManagementITIL ExperienceData AnalysisCommunication SkillsRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration Item ManagementData ReportingGap AnalysisOperational Data AnalysisMS Excel (vLOOKUP, Pivot Tables, Macros)

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationProblem-Solving

Tools & Technologies

Configuration Management Database (CMDB)Microsoft Excel

Certifications & Qualifications

ITIL V3 Certification

Industry Keywords

Enterprise Service Management (ESM)Incident ManagementChange ManagementProblem ManagementProcess Improvement

About the role

Key responsibilities & impact

Identify, document, and manage configuration items (CIs), including relationships and dependencies
Identify, control, record, report, audit, and verify CI attributes such as versions, baselines, and relationships
Maintain CI integrity across the service lifecycle in coordination with change management
Establish and maintain an accurate, complete Configuration Management Database (CMDB)
Keep configuration information current for historical, planned, and active CIs and services
Diagnose and drive issues from identification through resolution, including gap analysis and action planning
Analyze operational data to produce accurate reports highlighting trends, anomalies, and insights
Coordinate, develop, and publish responses to customer data calls for configuration and operational data
Communicate responses to customer and contractor teams
Support tracking and reporting for incidents, requests, problems, and changes
Collaborate with Peraton, customer support, and application teams to resolve incidents and problems
Monitor aging incidents, requests, change tasks, and problems, engaging teams for timely updates and closure
Coordinate and support development of Root Cause Analyses (RCAs) for customer submission, review, and approval
Host and support the Daily Operations Review Meeting (DORM)
Manipulate, clean, and analyze large datasets in MS Excel using vLOOKUP, MATCH, IF statements, Pivot Tables, Macros, and related tools

Requirements

What you’ll need

5 years with BS/BA or 9 years with HS Diploma/equivalent
Experience with ITIL and key ESM concepts, including incident, change and problem management, process improvement, configuration management, and change control board support
Strong verbal and written communication skills
Ability to speak clearly and concisely and convey complex or technical information understandably
Ability to understand and interpret complex information
Demonstrated ability to work with multiple teams to gather data and responses to customer data requests
Must be a US Citizen
Must be able to obtain and maintain the required agency clearance
ITIL V3 or later certification desired
Ability to apply a structured methodology to enterprise services management operations activities
Ability to host and support high-level operational support meetings with multiple teams and stakeholders

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Short-term disability
Long-term disability
Employee assistance program (EAP)
Parental leave
401(k)
Paid time off (PTO) for vacation
Company-paid holidays
Potential eligibility for overtime
Potential eligibility for shift differential
Potential eligibility for a discretionary bonus