Help Desk Technician

Peraton

. Provide first line technical support to end users .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $39,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing first-line technical support for Windows desktop systems and troubleshooting software, hardware, and user-access issues. Excels in delivering customer service through effective communication and adherence to IT security procedures.

Highest-signal resume keywords

Windows Operating SystemsTechnical SupportCustomer ServiceIT Ticketing SystemsCompTIA Security+

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMicrosoft Office ApplicationsPassword ResetsAccount LockoutsNetwork TroubleshootingDesktop ApplicationsPeripheral Device SupportIncident DocumentationEscalation ProceduresService Level Agreements

Soft Skills

Clear CommunicationActive ListeningProfessionalism Under PressureTeam CollaborationPrioritization

Tools & Technologies

ServiceNowIT Service ManagementWindows Desktop Systems

Certifications & Qualifications

CompTIA Security+CompTIA A+CompTIA Network+

Industry Keywords

Federal Government ContractorGovernment AgencyTechnical SupportHelp DeskService Desk

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide first line technical support to end users
Provide front-line support for Windows desktop systems
Troubleshoot software, hardware, and user-access issues
Assist users with peripheral devices such as printers, webcams, iPads, iPhones, and other workplace equipment
Support and troubleshoot Microsoft Office applications including Outlook, Word, Excel, and Teams
Log, track, and resolve support tickets in a timely and organized manner
Escalate issues to higher-level support teams when necessary
Deliver excellent customer service through clear communication and active listening
Guide users through solutions step-by-step
Follow established procedures
Contribute to documentation of common issues and solutions

Requirements

What you’ll need

High school diploma or equivalent and 1 year of experience
Must be a U.S. citizen
Eligible to obtain and maintain the required Department of Energy (DOE) security clearance
Basic knowledge of Windows operating systems, desktop applications, and common hardware and software troubleshooting
Familiarity with IT ticketing systems, incident documentation, and established escalation procedures
Basic experience assisting users with password resets, account lockouts, access issues, and common technical problems
Strong customer service and communication skills
Ability to troubleshoot issues and explain solutions in user friendly terms
Ability to remain professional under pressure
Ability to prioritize support requests
Ability to follow IT security procedures
Ability to work effectively in a team environment
Preferred: CompTIA Security+, A+, or Network+ certification
Preferred: Experience using ServiceNow or another IT service management ticketing system
Preferred: Experience providing Tier 1 help desk, service desk, or technical support in an enterprise environment
Preferred: Familiarity with mobile device support, including iPads and iPhones
Preferred: Basic understanding of networking concepts, including connectivity and network troubleshooting
Preferred: Experience supporting a federal government contractor or government agency
Preferred: Experience working with established service level agreements (SLAs), ticketing procedures, and escalation processes

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Short-term disability
Long-term disability
Employee assistance program (EAP)
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Potential overtime
Shift differential
Discretionary bonus