IT Support Administrator

Peraton

. Provide technical assistance to HHS-VIP and HHS users .

Posted 10/2/2026full-timeSan Francisco • California • United StatesJuniorMid-Level💰 $51,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and assistance in a help desk environment, with a strong focus on problem resolution, customer service, and effective communication. Proficient in using ServiceNow tools and MS Office Suite to manage and document technical issues.

Highest-signal resume keywords

Technical SupportServiceNow ToolsMS Office SuiteProblem ResolutionPublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceProblem DiagnosisHardware SupportSoftware SupportNetwork TroubleshootingTelecommunications SystemsService Level AgreementsDatabase ManagementApplication SupportUser Problem Simulation

Soft Skills

Oral CommunicationWritten CommunicationTeam CollaborationIndependent WorkAdaptability

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Help Desk EnvironmentHHSOffice of Inspector GeneralCustomer ServiceService Delivery

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide technical assistance to HHS-VIP and HHS users
Answer questions and resolve computer problems in person, by telephone, or electronically
Assist with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Provide responsive, reliable, and consistent service delivery
Provide IT services responsive to time-sensitive customer needs
Refer and escalate issues to appropriate IT support services
Meet Service Level Agreements, including speed to answer, first contact resolution, and limits on aged tickets
Resolve technical problems and answer queries regarding hardware, software, network, and telecommunications systems
Diagnose, identify, isolate, and analyze problems using historical database records
Route calls to product line specialists when appropriate
Maintain and update records and tracking databases
Alert management to recurring problems and problem patterns
Diagnose problems through discussion with users
Manage problem recognition, research, isolation, resolution, and follow-up
Support end users with applications and web applications
Identify, research, and resolve technical problems
Respond to telephone, email, and personnel requests for technical support
Document, track, and monitor problems through timely resolution
Collaborate with network services, software systems engineering, and applications development to restore service or correct core problems
Simulate or recreate user problems
Recommend system modifications to reduce user problems

Requirements

What you’ll need

2 years with BS/BA or 6 years with a high school diploma
Experience working in a help desk environment with ServiceNow tools
Must reside in the San Francisco area
Must be a US Citizen
Must be able to obtain and maintain the required Public Trust Clearance
Prior experience with HHS and/or the Office of Inspector General customer is a plus
Great oral and written communication skills
Experience with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
Ability to effectively work independently and as a member of a team
Ability to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture

Benefits

Comp & perks

Potential eligibility for overtime
Potential eligibility for shift differential
Potential eligibility for a discretionary bonus