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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive project management expertise in government IT contracts, with a strong focus on managing large-scale implementations, compliance requirements, and stakeholder engagement. Proficient in leading service evolution initiatives and coordinating multi-vendor environments to ensure successful project delivery.
Highest-signal resume keywords
Project Management Professional (PMP) CertificationGovernment IT Program ManagementMulti-Vendor/MSI Environment ExperienceITIL Service Management FamiliarityServiceNow Project Management Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRisk ManagementStakeholder ManagementSolution Design GovernanceLarge-Scale IT ImplementationContract Lifecycle ManagementService Evolution ManagementCompliance Requirements ManagementOnboarding Project ManagementRequest for Solution (RFS) Process
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsLeadership Skills
Tools & Technologies
ServiceNow Project Management ToolsITIL v4 Foundation
Certifications & Qualifications
Project Management Professional (PMP)
Industry Keywords
Government IT ContractsTexas State Government Agency EngagementMulti-Tower IT ProgramsComplex IT EnvironmentsCustomer Agency Engagement
Tech Stack
Tools & technologiesPMPServiceNow
About the role
Key responsibilities & impact- Maintain overall accountability for project management, customer engagements, and implementations across the contract
- Provide governance for solution design and manage the Request for Solution (RFS) process
- Lead service evolution design and execution
- Manage contract deliverables across the full contract lifecycle
- Lead customer agency engagement activities
- Manage customer agency onboarding projects
- Provide implementation oversight and ensure successful transition into operational service
- Manage the Project Bench resource pool, providing flexible capacity for DIR-requested projects
- Coordinate project activities across multiple service towers and stakeholders
- Manage project schedules, milestones, dependencies, risks, issues, and deliverables
- Ensure formal project deliverables meet applicable government contract requirements
- Coordinate project execution within the MSI/multi-vendor environment
- Serve as a direct interface with DIR and customer agencies on project-related matters
- Support solution development, service evolution initiatives, and implementation planning throughout the contract lifecycle
Requirements
What you’ll need- 10 years of experience, may have supervisory or lead experience
- 8+ years of program and project management experience on government IT contracts
- Demonstrated experience managing multiple simultaneous large-scale IT implementation projects
- Strong experience with government IT program and project management
- Experience managing formal project deliverables and compliance requirements within government IT contracts
- Experience working within a multi-vendor/MSI environment
- Familiarity with ITIL service management processes
- Familiarity with ServiceNow project management tools
- Strong written and verbal communication skills
- Demonstrated ability to interface directly with DIR, government stakeholders, and customer agencies
- Strong organizational, leadership, project governance, risk management, and stakeholder management capabilities
- Ability to manage multiple concurrent initiatives in a complex, enterprise-scale IT environment
- PMP (Project Management Professional) certification
- Must be a US Citizen
- Must be located in the Austin, TX metropolitan area, or San Angelo, TX as applicable
- Must reside in or be willing to relocate to the Austin, TX metropolitan area
- ITIL v4 Foundation preferred
- Texas state government agency engagement experience preferred
- Experience supporting Texas state agencies or comparable state government organizations preferred
- Experience with government customer onboarding and implementation programs preferred
- Experience with solution design governance and formal Request for Solution (RFS) processes preferred
- Experience managing service evolution and technology modernization initiatives preferred
- Experience managing large-scale, multi-tower IT programs preferred
- Experience with ServiceNow project and portfolio management capabilities preferred
- Experience working within complex MSI/multi-vendor government IT environments preferred
- Experience managing flexible project resources or project bench capacity preferred
Benefits
Comp & perks- Employees may be eligible for overtime
- Employees may be eligible for shift differential
- Employees may be eligible for a discretionary bonus
- Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law
