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Tech Stack
Tools & technologiesAWSAzureCloudITSMServiceNowVMware
About the role
Key responsibilities & impact- Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery
- Ensure SLA attainment across all applicable service tiers
- Manage compute and VM lifecycle management across the Austin Data Center and San Angelo Data Center
- Provide AI Platform service delivery when the optional sovereign AI Platform is implemented
- Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support
- Manage ServiceNow service catalog fulfillment
- Maintain CMDB accuracy and configuration management
- Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable
- Monitor operational performance and ensure achievement of contractual service levels
- Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model
- Support continuous improvement of service management and operational processes
Requirements
What you’ll need- 12 years of experience, potentially including supervisory or management experience
- 7+ years of private cloud or enterprise data center managed services operations experience
- Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform
- Experience managing tiered storage environments, including SAN/NAS, with compute environments
- Experience with ITIL-based service management operations
- Experience managing infrastructure in a government or regulated environment
- Familiarity with the ServiceNow ITSM platform
- Experience working within MSI/multi-vendor government IT delivery models
- Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery
- Strong operational leadership and communication skills
- VMware Certified Professional (VCP) or equivalent certification
- Must be a US Citizen
- Must be able to obtain and maintain the required agency clearance
- Preferred: Experience with AI/ML infrastructure
- Preferred: Experience with GPU compute environments
- Preferred: Experience supporting cloud AI platforms
- Preferred: Experience with sovereign AI platforms
- Preferred: ITIL v4 Foundation certification
- Preferred: Cloud architecture certification, such as AWS, Azure, or equivalent
- Preferred: Experience operating large-scale private cloud or data center environments across multiple physical locations
- Preferred: Experience supporting state government, federal government, or other highly regulated IT environments
- Preferred: Experience managing high-availability infrastructure with stringent SLA requirements
Benefits
Comp & perks- Employees may be eligible for overtime
- Shift differential may be available
- Discretionary bonus may be available