Problem Manager

Peraton

. Lead and coordinate the Problem Management process across the GCC enterprise .

Posted 11/3/2026full-timeFort Huachuca • Arizona • United StatesSeniorLead💰 $80,000 - $128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Problem Management processes, including Root Cause Analysis (RCA) and incident trend analysis, while ensuring alignment with ITIL v4 and GCC policies. Proven ability to communicate technical findings effectively and implement continuous improvement initiatives for operational resilience.

Highest-signal resume keywords

ITIL V4 ExpertiseRoot Cause Analysis (RCA)Problem Management Database (PMDB)Active DoD Secret ClearanceEnterprise IT Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem IdentificationIncident Trend AnalysisCorrective Action DocumentationRisk EvaluationProblem Record DevelopmentPerformance Metrics MonitoringService Delivery FrameworksTechnical Problem AnalysisPreventive Measures ImplementationGovernance Meeting Facilitation

Soft Skills

Excellent CommunicationFacilitation AbilitiesCoordination SkillsActionable Recommendation Translation

Tools & Technologies

ServiceNowRemedyGCC Equivalents

Certifications & Qualifications

ITIL V4 Foundation or Higher Certification

Industry Keywords

DoD EnvironmentGCC PoliciesEnterprise IT OperationsCybersecurityNetwork OperationsSystem Engineering

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Lead and coordinate the Problem Management process across the GCC enterprise
Perform proactive and reactive problem identification, including analysis of incident trends and patterns
Oversee and drive Root Cause Analysis (RCA) activities
Document RCA findings and corrective actions
Maintain the Problem Management Database (PMDB)
Ensure problems and known errors are accurately recorded
Collaborate with Incident Managers, Service Owners, engineering teams, and other stakeholders
Evaluate risks, prioritize problems, and implement preventive measures
Develop and track Problem Records, Known Errors, and Workarounds
Facilitate Problem Review Boards and similar governance meetings
Present updates, trends, and KPIs
Monitor and report Problem Management performance metrics, including MTBF, recurring incidents, and root cause resolution timelines
Ensure processes align with ITIL, GCC policies, and Army enterprise service frameworks
Recommend continuous improvement initiatives to enhance service reliability and operational resilience

Requirements

What you’ll need

Active DoD Secret clearance
10 years experience
Strong understanding of ITIL v4, especially Problem, Incident, and Change Management processes
Experience working in enterprise IT operations, preferably within a DoD or government environment
Demonstrated capability conducting RCAs and analyzing complex technical problems
Excellent communication, facilitation, and coordination abilities
Ability to translate technical findings into clear, actionable recommendations
ITIL v4 Foundation or higher certification preferred
Experience with Army or GCC-specific service delivery frameworks preferred
Familiarity with enterprise service management tools such as ServiceNow, Remedy, or GCC equivalents preferred
Background in network operations, infrastructure, cybersecurity, or system engineering preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Short-term disability
Long-term disability
Employee assistance program (EAP)
Parental leave
401(k)
Paid time off (PTO) for vacation
Company-paid holidays
Potential overtime
Shift differential
Discretionary bonus