Process Manager

Peraton

. Oversee, maintain, and improve IT Service Management processes within the Global Communications Center .

Posted 11/4/2026full-timeFort Huachuca • Arizona • United StatesSeniorLead💰 $80,000 - $128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management processes, particularly within a DoD environment, with a strong focus on ITIL v4 principles and process optimization. Proven ability to lead cross-functional teams, facilitate governance, and drive continuous improvement initiatives.

Highest-signal resume keywords

ITIL V4 PrinciplesProcess DesignData AnalysisDoD Secret ClearanceServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementProcess ImprovementKPI MonitoringDocumentationWorkflow DevelopmentGovernance ArtifactsRisk MitigationOperational EfficiencyProcess AuditsTrend Analysis

Soft Skills

Excellent CommunicationOrganizational SkillsTeam CoordinationFacilitation Skills

Tools & Technologies

ServiceNowRemedy

Certifications & Qualifications

ITIL V4 Foundation

Industry Keywords

DoDGovernment EnvironmentGCC Service Delivery ProcessesEnterprise IT OperationsQuality Management

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Oversee, maintain, and improve IT Service Management processes within the Global Communications Center
Serve as primary owner of one or more ITSM processes, including design, documentation, implementation, and governance
Coordinate and lead process improvement initiatives across Incident, Problem, Change, Request, Knowledge, and other ITIL processes
Develop and maintain process documentation, workflows, standard operating procedures, and governance artifacts
Monitor process performance through KPIs, dashboards, and data analysis
Identify areas for optimization, risk mitigation, improved efficiency, reduced operational waste, and increased service reliability
Ensure consistent process adherence across GCC teams and stakeholders and perform process audits
Facilitate process-related working groups, governance boards, and training sessions
Collaborate with Service Owners, engineering teams, operations centers, and leadership
Support integration of GCC processes with Army enterprise service frameworks and DoD policies
Enable continuous improvement using lessons learned, trend analysis, and best practices

Requirements

What you’ll need

Active DoD Secret clearance
Minimum 10 years of experience
Experience in IT Service Management or enterprise IT operations within a DoD or government environment
Strong understanding of ITIL v4 principles, process design, and service management frameworks
Demonstrated ability to coordinate cross-functional teams and drive process alignment
Excellent communication, documentation, and organizational skills
Ability to analyze process data and present actionable insights
ITIL v4 Foundation or higher certification preferred
Experience with GCC service delivery processes or Army enterprise networks preferred
Familiarity with service management platforms such as ServiceNow or Remedy preferred
Background in process engineering, quality management, or governance preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Short-term disability
Long-term disability
Employee Assistance Program (EAP)
Parental leave
401(k)
Paid time off (PTO) for vacation
Company-paid holidays
Potential eligibility for overtime
Potential eligibility for shift differential
Potential eligibility for a discretionary bonus