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Peraton

Senior Jira/JSM System Administrator

Peraton

. Administer Atlassian Jira and Jira Service Management at site and project levels, including workflows, schemes, custom fields, and automation rules .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $66,000 - $106,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in administering Atlassian Jira and Jira Service Management, including project-level configurations, third-party plugin management, and cloud migration. Proficient in compliance with FISMA and NIST standards while providing technical guidance and support in a regulated IT environment.

Highest-signal resume keywords
Atlassian Jira AdministrationJira Service Management (JSM)Jira Data Center to Cloud MigrationFISMA ComplianceAtlassian Certified Professional

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Jira AdministrationJira Service ManagementJira Query Language (JQL)Cloud MigrationThird-Party Plugin ManagementSLA ManagementOperational ChecksRoot Cause AnalysisAccessibility Conformance ReportsVersion History Management
Soft Skills
Technical GuidanceCollaborationCommunicationProblem-SolvingTraining Delivery
Tools & Technologies
Atlassian Government Cloud (AGC)ZabbixNmapCloudCheckrBigFix
Certifications & Qualifications
Atlassian Certified ProfessionalITIL Foundation v4CompTIA Security+
Industry Keywords
FISMANISTDOIUSGSRegulated IT EnvironmentPublic Trust ClearanceGovernment Furnished Equipment (GFE)SOPsService Desk ConfigurationPrivacy Act

Tech Stack

Tools & technologies
CloudSDLC

About the role

Key responsibilities & impact
  • Administer Atlassian Jira and Jira Service Management at site and project levels, including workflows, schemes, custom fields, and automation rules
  • Manage the full lifecycle of third-party Jira plugins, including installation, patching, licensing, and security review
  • Deliver project-level Jira training and technical guidance to end users and administrators
  • Coordinate configuration changes with USGS product owners, developers, and system architects
  • Support migration of WMA workflows, data, and processes from Jira Data Center to Atlassian Government Cloud (AGC)
  • Assist WMA teams with adoption of cloud-native AGC features and coordinate with other USGS Jira administrators
  • Perform SOP-driven daily operational checks
  • Maintain knowledge base articles, SOPs, FAQs, and troubleshooting guides
  • Maintain WMA application inventories, dependencies, version histories, and licensing terms
  • Respond to service requests within 8 business hours and manage ticket triage, escalation, and resolution
  • Utilize Zabbix, nmap, CloudCheckr, and BigFix
  • Distribute outage notifications within 4 hours of identification
  • Run daily standups and deliver meeting notes within 5 business days
  • Author root cause analysis reports for critical events
  • Contribute to after-action reviews and SLO impact reporting
  • Comply with FISMA, NIST, Section 508, and Privacy Act requirements
  • Complete DOI annual security awareness training
  • Perform all work on Government Furnished Equipment (GFE)

Requirements

What you’ll need
  • Bachelor’s degree and 7 years of professional experience, or a Master’s degree and 5 years of professional experience, or a high school diploma/equivalent and 11 years of professional experience
  • U.S. Citizenship required
  • Must have the ability to obtain and maintain a Public Trust clearance
  • All work must be performed within the United States
  • Strong hands-on Atlassian Jira administration at the project and/or site-administrator level
  • Demonstrated experience administering Jira Service Management (JSM), including service desk configuration and SLA management
  • Experience managing third-party Jira plugins through their full lifecycle
  • Experience supporting or executing a Jira Data Center to cloud migration
  • Experience working in a federal or regulated IT environment with FISMA or NIST compliance requirements
  • Working knowledge of Jira Query Language (JQL) and Atlassian Cloud or AGC administration
  • Familiarity with Zabbix, nmap, CloudCheckr, and/or BigFix
  • Must be U.S.-based
  • Availability from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday
  • Preferred: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field
  • Preferred: Atlassian Certified Professional (Jira Administration, Server or Cloud)
  • Preferred: ITIL Foundation v4 or higher
  • Preferred: CompTIA Security+ or equivalent DoD 8570/8140-compliant certification
  • Preferred: Prior experience supporting USGS, DOI, or other Department of the Interior IT environments
  • Preferred: Experience with Atlassian Government Cloud (AGC) FedRAMP-authorized configurations
  • Preferred: Familiarity with NIST RMF, DOI SDLC, and POA&M management processes
  • Preferred: Experience writing Accessibility Conformance Reports (VPAT v2.1+)

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Health savings account
  • Short-term disability
  • Long-term disability
  • Employee assistance program (EAP)
  • Parental leave
  • 401(k)
  • Paid time off (PTO) for vacation
  • Company paid holidays
  • Potential eligibility for overtime
  • Potential eligibility for shift differential
  • Potential eligibility for a discretionary bonus