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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading production operations within AWS environments, ensuring system stability, high availability, and effective incident response. Proficient in disaster recovery planning, compliance operations, and managing complex batch processing and data exchanges.
Highest-signal resume keywords
AWS Production Operations LeadershipDisaster Recovery PlanningIncident Response CoordinationCI/CD Pipeline ManagementFISMA Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Production Operations ManagementIncident ResponseDisaster Recovery Playbook OwnershipBatch Processing OperationsDatabase Availability and RecoveryMonitoring and Observability ToolingAutomation ImplementationSecurity Event ManagementChange Management in SAFe/AgileData Integrity Management
Soft Skills
Mentoring Production StaffAdvising Program LeadershipCollaboration with Technical Teams
Tools & Technologies
AWS Compute ServicesAWS Security ServicesCentralized Logging ToolsMonitoring ToolsPenetration Testing Tools
Certifications & Qualifications
CMS Background InvestigationHSPD-12 PIV Credential
Industry Keywords
FISMANIST SP 800-53ATO SupportMedicare Program OperationsPersonally Identifiable Information Processing
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Lead day-to-day production operations for MARx across the CMS AWS environment
- Maintain system stability, availability, recoverability, and a 99.9% availability target
- Monitor jobs, system health, cost and usage, and security events using approved tools
- Lead incident, problem, security event, and root-cause response through recovery and corrective action
- Own the MARx disaster recovery playbook and lead contingency and DR exercises
- Direct daily, monthly, quarterly, and annual batch operations, payment files, and partner data exchanges
- Lead operational readiness for New Year Preparation, Beneficiary Rate Increase, and Annual Enrollment Period
- Govern production deployments, readiness reviews, post-implementation reviews, and rollback readiness
- Serve as operations point of contact for MBOSC and support ticket triage, data fixes, and backlog reduction
- Oversee vulnerability remediation, ATO support, audits, penetration testing, and compliance operations
- Identify and implement automation, SI/AI, machine learning, and process improvements to reduce operational workload
- Oversee production database availability, backup, recovery, and data integrity
- Coordinate with CMS, federal agencies, partner systems, help desks, security teams, and technical leads
- Advise program leadership on operational priorities, capacity, risks, issues, and unplanned work
- Maintain operational documentation, mentor production staff, and contribute to training
Requirements
What you’ll need- Minimum of 12 years with BS/BA; minimum of 10 years with MS/MA; minimum of 7 years with Ph.D.
- Experience leading production operations for a large, mission-critical system in AWS, including monitoring, incident response, and high-availability operations
- Experience leading production support teams and coordinating incident response across multiple technical teams and external partners
- Experience owning disaster recovery and continuity, including DR playbooks, RTO/RPO, contingency plan testing, and failover/failback execution
- Experience with release and change management in a SAFe/Agile environment with CI/CD pipelines
- Experience supporting federal government systems processing personally identifiable information and financial transactions
- Ability to obtain and maintain the CMS background investigation and HSPD-12 PIV credential
- Experience operating batch processing and file-based data exchanges with external partners on fixed processing calendars
- Working knowledge of FISMA, NIST SP 800-53, incident reporting, vulnerability remediation, POA&M management, and ATO support
- Hands-on knowledge of AWS compute, containers, serverless, databases, networking, monitoring, and security services
- Experience with observability tooling, centralized logging, alerting, and on-call management
- Experience with production database operations, including availability, backup, recovery, and data integrity
- Understanding of CMS and Medicare program operations and how production issues affect beneficiaries, plans, and payments
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short-term disability
- Long-term disability
- Employee Assistance Program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company-paid holidays
- Potential eligibility for overtime
- Potential eligibility for shift differential
- Potential eligibility for a discretionary bonus