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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in developing and customizing ServiceNow applications, including Service Portal and integrations with external systems. Proficient in troubleshooting, technical guidance, and adhering to security compliance standards.
Highest-signal resume keywords
ServiceNow Application DevelopmentService Portal CustomizationREST/SOAP API IntegrationBusiness Rules and Script DebuggingSecret Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Custom Application DevelopmentWorkflow AutomationData Model DevelopmentUI Component DevelopmentScript IncludesClient ScriptsUI PoliciesFlow DesignerFix ScriptsMID Server Configuration
Soft Skills
Technical GuidanceProblem-SolvingCommunicationStakeholder AnalysisCollaboration
Tools & Technologies
ServiceNowApp Engine StudioAgileDevSecOpsCMDB
Industry Keywords
FedRAMPDoDSTIGRole-Based Access ControlDomain-Separated Environment
Tech Stack
Tools & technologiesServiceNowSOAP
About the role
Key responsibilities & impact- Design and develop custom ServiceNow applications using App Engine Studio and/or traditional scoped application development
- Build and enhance custom modules, data models, platform extensions, and Service Portal widgets
- Customize and extend ServiceNow applications and modules for customer-specific requirements
- Develop workflows, automation, and integrations with external systems using REST/SOAP APIs and third-party platforms
- Write, test, and debug Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Fix Scripts
- Develop custom UI components, including UI Pages, UI Actions, and Service Portal elements
- Gather and analyze stakeholder requirements, identify gaps and dependencies, and translate business needs into technical solutions
- Investigate application behavior by tracing scripts, configurations, tables, and data relationships
- Evaluate implementation options and recommend scalable, maintainable solutions aligned with ServiceNow best practices
- Own assigned work from investigation through development, testing, documentation, and delivery
- Collaborate in an Agile/DevSecOps environment, including story refinement, estimation, and lightweight ceremonies
- Maintain knowledge of ServiceNow tables, dictionary definitions, relationships, and the CMDB
- Configure and use MID Servers for integrations and data movement
- Implement role-based access controls, ACLs, and other platform security configurations
- Follow FedRAMP, DoD, and STIG security and compliance requirements
- Configure ServiceNow instances for new applications or migrations
- Trace data to source tables and troubleshoot behavior in a domain-separated environment
- Provide technical guidance and knowledge sharing to junior developers
- Communicate progress, risks, dependencies, and next steps in a fully remote environment
Requirements
What you’ll need- Minimum of 8 years with BS/BA, 6 years with MS/MA, or 3 years with PhD
- Secret Clearance Required
- Demonstrated experience developing and supporting custom ServiceNow applications
- Strong hands-on experience customizing Service Portal, including widget development and troubleshooting
- Ability to understand proprietary applications by examining code, configuration, data models, and business processes
- Ability to independently develop technical approaches from business objectives or problem statements
- Ability to resolve incomplete or ambiguous requirements through targeted questions
- Strong troubleshooting skills, including root-cause identification and impact evaluation
- Ability to provide technical guidance to junior developers and explain implementation decisions
- Experience developing workflows, automation, and integrations using REST/SOAP APIs and third-party platforms
- Experience writing, testing, and debugging Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Fix Scripts
- Experience developing custom UI components, including UI Pages, UI Actions, and Service Portal elements
- Willingness to answer code questions or complete small exercises during a video interview
Benefits
Comp & perks- Potential eligibility for overtime
- Potential eligibility for shift differential
- Potential eligibility for a discretionary bonus
- 100% remote position
- Fully remote work environment
